Help & support
Your minimum required repayment may have increased because you have had one or more of the following things happen:
If you have a direct debit, we’ll update this for you so that you can meet your repayment obligations. Just make sure you have enough money in your account.
You can see and manage your repayments in the Account Information page in NetBank. Keep in mind, you can request to recalculate your repayment amount at any time so that you are on the most up-to-date repayments to ensure that your repayments are on track; this can help reduce interest charges over the life of the loan.
If you pay by salary credit, NetBank transfer or any other way, you’ll need to increase the repayment amount yourself.
One or more of the following has happened:
We won’t make any changes to your direct debit so you can choose what’s best for your situation.
Watch a short video about your repayment options to set up your home loan to best suit your needs. Whether you want to repay your loan within the agreed term or sooner, you have the flexibility to manage your repayment.
Watch a short video about your repayment options to set up your home loan to best suit your needs. Whether you want to repay your loan within the agreed term or sooner, you have the flexibility to manage your repayment.
To manage your home loan direct debit repayments, where the linked bank account is in your personal name(s), you can:
For direct debit requests (DDR) from another financial institution or from any accounts not in your personal name(s), please review and complete the DDR form before contacting us.
If you’d like to review your home loan, you can message us via the CommBank app, or alternatively contact us here. Our virtual assistant can connect you with a Home Loan Specialist.
If your circumstances have changed and you’re finding it hard to meet your repayments, please get in touch with our Financial Assistance team.
Get instant help from Ceba in the CommBank app or connect with a specialist who can message you back. You’ll need CommBank app notifications turned on so you know when you’ve received a reply.
Book instantly to speak to a Home Loan Specialist at a time that suits you.
Redraw, change your repayments or loan type to better meet your needs and more.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Get instant help from our virtual assistant or chat to a specialist.
As this advice has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances before acting on the advice. You should also read our Financial Services Guide.
