Help & support
CommBank messaging is a convenient way to get the support you need.
Message us through the CommBank app if you need any help with your banking, or have any questions about our products.
Our virtual assistant will answer your questions instantly, or connect you with a specialist.
Just like when you’re texting a friend, you can message back when it suits you.
Wherever you are, you can message us for support through the CommBank app. Here’s how:
If you’re waiting on hold to speak to us, we may offer you the option to message so you don’t need to wait.
Your messages with us are secure and encrypted to protect your information.
We’ll never ask you for your full account numbers, full debit or credit card numbers, card PINs, NetCode, or NetBank password (you should never share these with anyone). We may ask you for some other information to identify you when you chat with us.