Find your benefits quickly

Our Benefits finder in the CommBank app finds benefits and concessions you or your business may be eligible for.

More on Benefits finder

Support to keep you mentally fit

We've partnered with a prevention focused mental health not for profit, Smiling Mind, to offer wellbeing webinars to business customers.

Register here

Help with repayments

Home loan support

Home loan support options are available for eligible customers. Take a look at your options first, then request support online if you need.

Home loan support options

Credit card & personal loan assistance

There are a number of ways we can support you if you’re having difficulty paying off your credit card or personal loan. 

See how we can help

Experiencing financial difficulty

Request support online in NetBank. We may be able to help with a tailored repayment solution or short-term payment deferral.  

Get help online

Translation & interpreter options

View the Financial Support Guide in different languages, or find out about our interpreter services.

See translation support options

Support for business customers

Helping businesses restart and recover

We have a number of options available to help you and your business during these uncertain times.

Business support

Enquire about an SME Restarter Loan

To support our business customers, a loan of up to $5 million may be available to eligible customers¹ with small or medium sized businesses. Applications can be made to 31 December 2021. This loan must be used for business purposes or the purchase of commercial property, and is part of the Government SME Recovery Loan Scheme.

Read more about the loan

Government information

Get the latest government information and support for businesses by visiting the Australian Government’s COVID-19 business support website or take a look at our Financial Support Guide.

View the guide

Additional support for you

You may find the independent resources on Moneysmart helpful for managing debt during this time.

The National Debt Helpline is a non-for-profit service that can help you with debt. Access free, confidential financial counselling directly from their website, chat to a financial counsellor and find more helpful resources.

Way Forward is a not-for-profit organisation that helps people facing long-term financial difficulty manage their debts. If you have debts across multiple organisations and your circumstances are unlikely to change for some time, call Way Forward on 1300 045 502.

Other community or government organisations that may be able to help you get back on track:

Some branch hours have changed

If you need to visit us for essential banking, check the opening hours of your local branch first. Also, find out how we are keeping you safe when you visit a branch.

Check branch hours

Brewarrina branch

Ways to bank with us

Start banking online

If you haven’t already, register for NetBank and download the CommBank app, so you can do your everyday banking anytime, from wherever you like.

To use the CommBank app, you’ll need to download it from the App Store, or Google Play. Then, you’ll need to register. 

Pay without cash

Use your CommBank card or mobile phone to tap and pay. If you pay with CommBank Tap & Pay or Apple Pay, on most terminals you won’t have to touch a PIN pad at all – no matter how much you spend. Alternatively, pay online and get things delivered where possible.

Depositing cash or cheques

If you need to deposit money into an account you can use our instant deposit ATMs 24/7. Watch how to use an ATM with instant deposit. All of our ATMs have touchscreen technology and are audio-enabled.

Find your nearest ATM


Making & receiving payments

With the CommBank app, you can pay people without cash using their mobile number if they have an Australian bank account and use PayID to get paid in near real-time without cash.

Quick support options

Chat to Ceba 

Ceba can answer a range of day-to-day banking questions. If you need financial support Ceba can connect you with a human quickly via message or phone. 

Get to know Ceba

24/7 phone banking 

If you prefer not to bank with us online, get in touch using self-service phone banking 24/7 by calling 13 2221. Press 1 for self-service banking (such as checking your account balances, transferring money or activating a card). 

How to guides

Have a look at our step-by-step how-to guides to help you manage your day-to-day banking needs online.

Look out for current frauds and scams

There are scammers who are taking advantage of coronavirus. Examples of current scams include SMS and email scams and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses – including travel agents and telecommunications companies.

Think you’ve been scammed?

It’s important to remember that CommBank will never contact you to confirm, update or disclose personal or banking information.

More about scam protection

Things you should know

The statements and content of this fact sheet have been sourced from various government publications and summarised. CommBank disclaims, to the extent permitted by law, all warranties, representations or endorsements, express or implied, with regard to the material and does not accept any liability in relation to the quality, operability or accuracy of the material.

1 These products are only available to approved business customers and for business purposes only. Customers need to meet eligibility criteria of the Government SME Recovery Loan Scheme Rules including, impacted by coronavirus or other eligible criteria, be a small to medium sized business with an annual turnover less than $250 million in the financial years 2019-20, 2020-21 and/or 2021-22 and have an ABN. Under the Scheme Rules businesses are able to borrow up to a maximum of $5 million across all lending products and finance providers. This offer cannot be used to purchase residential property or financial products, or to provide loans to associated entities. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. Applications can be made to 31 December 2021. Rates are subject to change. Fees, charges, terms and conditions apply. See full Government SME Recovery Loan Scheme Rules.

Keep banking with us

Mobile Phone (Digital Wallet) compatibility: You can use CommBank Debit Mastercard, personal and business credit cards, and Visa Business Debit card. If you are an additional cardholder, you can use a CommBank credit card if it’s Mastercard branded. Visa credit cards issued to additional cardholders may be eligible, however, a transaction limit of $100 will apply.

Card payments: Contactless in store: also available with: Travel Money Card, Corporate Credit cards and Keycard where the contactless indicator is displayed on the card. Online purchases: also available on Travel Money Card and Corporate Credit cards.

PayID: View full terms and conditions.