Financial hardship

    • Way Forward 1300 045 502
      A not-for-profit organisation that helps people facing long-term financial hardship manage their debts and debt negotiation where you have debts at multiple lenders. 

Domestic and family violence

    • QLife (LGBTQI+) 1800 184 527
      Telephone and online counselling service for LGBTI individuals impacted by domestic and family violence. 
    • Good Shepherd  1300 050 150 (weekdays 9am - 5pm AEST) or email 
      Through the Financial Independence Hub, Good Shepherd helps people who have previously experienced financial abuse in their journey to long-term financial recovery - regardless of who they bank with. The service provides free specialist one-on-one financial coaching to help people impacted build confidence and capability in managing their own finances, with referrals to support services and, where appropriate, access to financial solutions like interest-free loans.

Older Australians

Family & relationships

Mental health

Legal services



    • Government – Bereavement Assistance  132 300
      Information on payments available when a partner, child or person someone cares for has died.


    • National Disability Services 1800 200 110
      Australia's peak industry body for non-government disability service organisations. Collectively, 1,000 NDS members operate several thousand services for Australians with all types of disability. Refer to website for contact phone numbers in each state.
    •       The National Relay Service (NRS) voice - 1300 555 727. TTY - 133 677. SMS - 0423 677 767
      An Australia-wide telephone access service available to customers who are deaf or have a hearing or speech impairment. 24 hours a day, 7 days a week. 

Natural disaster

    • SES assistance in floods and storms 132 500

Serious illness

    • Cancer Council Australia 13 11 20
      A confidential service for anyone looking for cancer information or support. The line is open Monday to Friday, 9am to 5pm (cost of a local call, except from mobiles).
    • Capacity Australia 0400 319 089
      Provides free education and information sessions on advocacy services for older people and those with disabilities, such as rights and responsibilities within the aged- and community-care sectors. 
    • Dementia Australia 1800 100 500
      Advocates for people living with all types of dementia, and for their families and carers. Provides support services, education and information.
    • Palliative care (02) 6232 0700
      Improving the quality of life of patients and their families facing the problem associated with life-threatening illness.


    • Counselling Online – Drug and Alcohol Support
      Online support and referrals to relevant state based counselling services.
    • Gambling Help 1800 858 858 
      Counselling, information and support for individuals and partners, families affected by gambling.


    • AIA Australia
      You may want to review any insurance policies you have with AIA Australia to see if you have financial cover and get in touch with AIA Australia if you do.