How we can help

Life is unpredictable – change can come our way whether we’re prepared for it or not.

We’re here to help with challenging circumstances you might be facing, such as the loss of a loved one, unemployment, serious illness or addiction.

If you’re facing a change in your circumstances, get in touch with us as soon as possible so we can help you manage your financial situation.

Financial hardship

If you’re behind in repaying your debts, don’t hesitate to call us or get in touch via NetBank.

We may be able to give you extra support if you're going through financial hardship.

Financial support

Major events, emergencies & life changes

Unexpected events, such as the coronavirus pandemic, bushfires, drought, floods or storms, can have a major impact on your finances.

See our coronavirus support page if you've been financially impacted by COVID-19, or our Emergency Assistance Package if you've been impacted by an emergency or natural disaster and need financial support. You can also see our specific bushfire support and drought support services.

Illness or loss of a loved one

Losing a loved one is hard enough, without having to worry about finances too.

Find the support you need with managing a deceased estate and understanding what you need to do when a loved one passes away.

If you have an eligible Owner Occupied home loan, our Home Loan Compassionate Care may be able to support you if your spouse or dependent has passed away or is diagnosed with a terminal illness.

Problem gambling & addiction

Problem gambling may not always be obvious. 

If you think you or someone you care about may need financial help with staying in control of their gambling spend, discover how we can help

Separation or divorce

Going through a separation or divorce often means dealing with a range of concerns, including financial ones. We’ve created a financial checklist to help you during this unsettling time.

Planning ahead & aged care

Plan ahead for your future and discover how to set up authorities for managing access to your account(s), including power of attorney.

If you or a family member are considering making the move to aged care, you can also find out how we can help you navigate your aged care options with a financial plan. 

Domestic & family violence

If you’re experiencing domestic and family violence, we can provide confidential support to help you with your immediate banking needs.

Get support

Financial abuse

Take back control of your finances

Discover how we can help to empower you to take back control of your finances if you're in a financial abuse situation.

You can also read our Recognise & Recover guide to help you regain control of your finances.

Elder financial abuse

If you think you or a loved one may be experiencing elder financial abuse, you can find out what you or they can do to stay protected and access our Safe & Savvy guide, designed to help the elderly avoid scams, fraud and financial abuse. 

Inclusive banking

Accessible banking

We're committed to being Australia’s most accessible bank. See how we're making sure you have easy access to our current and future banking products and services.

Indigenous banking

Whether you’re an Aboriginal or Torres Strait Islander individual, business or community group, we can help to make sure you have the right banking products and services to suit you.

Migrant banking & interpreter services

No matter where you're from, we can help you with your banking needs. Discover how we can help if you're moving to Australia or just arrived.

We also offer customers access to a free interpreter service through Translating and Interpreter Services (TIS). You can ask our staff to arrange this service for you in-branch or over the phone.

 

Access external support

You can also see what external support services you can access if you need other financial or non-financial help with your personal circumstances.

See list of key contacts