Help & support
Gathering paperwork may be the last thing you feel like doing. But for us to help you, we need to see several documents - depending on the value of the estate and whether there’s a Will or not.
You don’t need to provide original documents, we also accept certified copies. You can certify copies of original documents at any CommBank Branch (so long as you also show us the original document).
In an emergency please call 000 or contact Lifeline on 13 11 14.
Australian Centre for Grief and Bereavement (ACGB)
A not for profit organisation established to provide a range of education, counselling, research and clinical services for those working in and affected by experiences of grief and bereavement.
Australian Taxation Office (ATO)
The ATO outlines the tax responsibilities associated with deceased estates. If you’re the executor of a deceased estate, you may need to lodge a final tax return on behalf of the deceased person.
Birth, deaths and marriages registry
This registry is run by your state or territory government, and provides death certificates.
Centrelink is an organisation provided by the Federal Government and can provide insight into areas such as where to obtain a death certificate and organising a funeral.
1 Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the Trustee of Commonwealth Essential Super ABN 56 601 925 435 and the issuer of interests in Essential Super. Essential Super is distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (the Bank). Colonial First State (CFS) is Superannuation and Investments HoldCo Pty Limited ABN 64 644 660 882 (HoldCo) and its subsidiaries which include AIL. The Bank holds an interest in CFS through its significant minority interest in HoldCo.
This information is issued by AIL and may include general financial product advice but does not consider your individual objectives, financial situation, needs or tax circumstances. The Target Market Determination (TMD) for Essential Super can be found at cfs.com.au/tmd and includes a description of who the financial product is appropriate for and any conditions on how the product can be distributed to customers. You should read the Product Disclosure Statement (PDS) and the Reference Guide for Essential Super carefully and consider whether the information is appropriate for you before making any decision regarding this product. Download the PDS and Reference Guide at commbank.com.au/essentialsuper-documents or call us on 13 4074 for a copy. Neither the Bank, AIL, CFS, nor any of their respective subsidiaries guarantee the performance of Essential Super or the repayment of capital by Essential Super. An investment in this product is subject to risk, loss of income and capital invested. An investment in Essential Super is via a superannuation trust and is therefore not an investment in, deposit with or other liability of the Bank or its subsidiaries. Where we mention ‘we’, ‘us’ or ‘our’, we mean AIL.
The insurance provider is AIA Australia Limited ABN 79 004 837 861, AFSL 230043 (AIA Australia). AIA Australia is not part of the Commonwealth Bank Group. The insurance cover is provided under policies issued to the Trustee.