Help & support
We believe financial wellbeing supports your overall wellbeing. That’s why we’ve partnered with AIA, who have more than 50 years’ experience protecting the lives of millions of Australians.
AIA aims to help Australians lead healthier, longer and better lives. Through our partnership, CommBank can refer customers to AIA Financial Wellbeing to seek financial advice.
They have access to a range of financial options and providers, with fees for a financial plan starting from $660 (including GST), and CommBank doesn’t receive a commission for referring you to AIA.
Financial advice is information and education to help you achieve your financial goals. This is provided by a qualified professional so you can feel confident in making decisions that support your financial wellbeing.
Your goals may vary depending on your needs and life stage, such as:
AIA Financial Wellbeing are dedicated to providing financial advice that meets your needs and concerns.
An AIA Financial Wellbeing team member will talk to you to understand your financial situation, your needs and discuss how financial advice may benefit you.
Start your journey by providing your details and answering a few questions followed by an initial, obligation free chat with an AIA Financial Wellbeing team member to explore whether financial advice is suitable for you based on your situation and goals.
They can also explain the process and answer any questions you may have.
Next, you can book a complimentary meeting with an AIA Financial Wellbeing Planner to discuss your needs and the path forward. Before the meeting, you’ll receive an invitation to fill in details on your financial situation.
Your AIA Financial Wellbeing Planner will give you an indication of the advice fee, based on the complexity of advice you need, so you can make an informed decision whether to proceed with receiving a personalised financial plan. This meeting usually takes 60-90 minutes.
If you wish to proceed and agree to the advice fee, your AIA Financial Wellbeing Planner will prepare a personalised plan for you, called a Statement of Advice (SoA).
This usually includes your current financial situation, objectives, and attitude towards risk. It may also include recommendations depending on your needs.
For example:
Note that AIA Financial Wellbeing will conduct product research and not solely consider AIA products. They have a broad approved product list and are legally obligated to recommend you products and services that are in your best interests.
Your AIA Financial Wellbeing Planner will then outline the next steps and timeframes, so you know what to expect.
Your AIA Financial Wellbeing Planner will talk you through their recommendations in the SoA. If you’re satisfied, they’ll work with you to put your financial plan in place.
Once your plan is in place, you can seek further help from your AIA Financial Wellbeing Planner as you need it, to keep up with changes in your life.
Call 1800 430 999 between 8:30am - 5:30pm (Syd/Melb time), Monday to Friday and start your journey with AIA Financial Wellbeing today.
AIA Financial Wellbeing can provide general advice or personal advice. General advice doesn’t consider your personal goals, needs and objectives, while personal advice does.
AIA Financial Wellbeing Planners can advise in the following areas:
AIA Financial Wellbeing doesn’t provide advice on:
Under their AFS licence, AIA Financial Wellbeing is authorised to advise and recommend the following products:
If you’re seeking personal advice, tailored to your individual circumstances, AIA Financial Wellbeing have several product providers on their Approved Product List (APL), not just AIA.
AIA Financial Wellbeing will conduct product research and not solely consider AIA products. They are legally obligated to recommend you products and services that are in your best interests.
Fees are carefully scaled, depending on the complexity of the financial advice you need. They can range from around $660 to $5,500 (including GST).
These fees will be explained to you in your first call with an AIA Financial Wellbeing team member.
Individuals or businesses that provide financial advice are required to have an Australian financial services (AFS) licence.
All AIA Financial Wellbeing Planners are accredited and comply with professional standards. AIA Financial Wellbeing is operated by AIA Financial Services Pty Limited, a subsidiary of AIA Australia, under a separate Australian Financial Services Licence (AFSL).
No, however an AIA Financial Wellbeing Planner can provide advice on growing your super and strategies to achieve this.
Please note AIA Financial Wellbeing don’t provide financial advice on investments held within self-managed super funds (SMSF).
You’ll need to decide based on your needs, budget and financial circumstance if financial advice is right for you.
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The examples provided are for illustrative purposes only. This website may contain general advice. It does not take account of your objectives, financial situation or needs. You should consider whether the information is appropriate for you, having regard to your objectives, financial situation and needs before you act on the information. Also, before you make any decision about whether to acquire a financial product or any other product, you should read the relevant Product Disclosure Statement or, where applicable, supporting product documentation. You should also consider talking to a financial planner to assist you in this process.
Before you make any decision about whether to acquire financial advice services from AIA Financial Wellbeing, you should read the Financial Services Guide issued by AIA Financial Wellbeing, available on their website.
This website has been prepared by Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945 (Commonwealth Bank). AIA Financial Wellbeing is operated by AIA Financial Services Pty Limited ABN 68 008 540 252 AFSL 231109 (AIA Financial Services), a subsidiary of AIA Australia Limited ABN 79 004 837 861 AFSL 230043 (AIA Australia). Commonwealth Bank has a referral arrangement with AIA Financial Wellbeing to provide advice to Commonwealth Bank customers on life insurance and simple wealth needs across a range of financial solutions from different providers. AIA Financial Wellbeing, AIA Financial Services and AIA Australia are not part of the Commonwealth Bank Group and Commonwealth Bank does not guarantee and is not responsible for the financial advice provided by AIA Financial Wellbeing, the performance of products recommended by AIA Financial Wellbeing or the obligations of AIA Financial Wellbeing, AIA Financial Services and AIA Australia.
Commonwealth Bank does not receive any commissions from AIA Financial Wellbeing for referring you.
Links or references to material on external sites are provided for your convenience only and inclusion does not represent endorsement of the external providers.
