Remote banking

  • Indigenous Customer Assistance Line (ICAL)

    No matter how remote your location in Australia, our Indigenous Customer Assistance Line (ICAL) can help you with:

    • Balance and transaction enquiries – including account statement re-issues
    • Ordering replacement cards for damaged, lost or stolen cards and PIN re-issues
    • Accessing your funds – through money transfers and NetBank access
    • Updating contact details – address, mobile number and email address
    • Setting up bank accounts and discussing applicable products like the Streamline Basic account to determine if they suit your needs
    • Stopping direct debit payments

    ICAL is a service available for customers in remote areas across Australia. Call us on 1800 700 682, then press option 1 for ICAL Team. This service is available Monday - Friday 9am - 8pm (Sydney/Melbourne time); Saturday 8am - 2pm (Sydney/Melbourne time).

  • First Nations Reach Program

    We understand the importance of financial inclusion for remote First Nations communities, which is why we’ve developed the First Nations Reach program.

    CommBank representatives visit specific communities every 3 months, offering support and assistance in a wide range of areas, including:

    • Opening business and personal accounts
    • Restoring access to banking services
    • Resolving identification issues
    • Lodging fraud enquiries
    • Providing banking education

    Discover our First Nations Reach program

  • Bank@Post 

    We partner with Australia Post to offer Bank@Post services at participating Post Offices, including 1,800 in rural and remote locations. Bank@Post covers services such as bill payments, deposits and withdrawals. Find out more about Bank@Post and your nearest participating Post Office.

  • Fee-free ATMs

    Our customers are eligible to access select fee-free ATMs in some of Australia’s most remote communities. Here's the full list of participating ATMs with fee-free access.

  • Digital banking

    You can do your day-to-day banking from your laptop or desktop computer with NetBank, or from your phone with the CommBank app. Register for NetBank or the CommBank app to get started.
    For step-by-step instructions on registering and common digital banking transactions access the Easy English guides How to use NetBank (PDF) and How to use the CommBank app (PDF).

Banking services for concession card holders

  • An everyday bank account for health care or pensioner concession card holders

    We offer a Streamline Basic account for customers who hold the following Commonwealth of Australia concession cards:

    • Commonwealth Seniors Health card
    • Pensioner Concession card
    • Health Care card

    For eligible customers, this account includes no monthly account fees, no assisted withdrawal fees, unlimited free electronic withdrawals and no overdraw or dishonour fees. It doesn't earn interest.

    You can find out more about this account, and if you're eligible apply at your nearest branch or if you're an existing customer, you can also call 13 2221.

    If you're living in a remote community, contact our Indigenous Customer Assistance Line (ICAL) to discuss this account.

Personal banking

We can help you with your personal banking

Our specialist Indigenous personal bankers, accredited by BlackCard, will partner with you to help you achieve your financial goals.

From personal banking support and day-to-day working accounts through to online banking platforms NetBank and the CommBank app, we have a range of products, services and support to meet your needs.

Kyle Leong

Kyle Leong

Senior Manager RBS Indigenous Engagement Manager

Request a callback

Interested in owning your home?

  • Starting the journey towards buying your home can be both exciting and overwhelming. However, our Home Lending Specialists can work with you to help you through the process. From discussing your individual financial goals, helping you with budgeting and planning to estimate how much you’ll be able to borrow, to guiding you through the end-to-end application process.

    To find out more about how CommBank can help, see our home ownership pathways article, or you can request a callback at any step of your journey by making a home ownership enquiry.

    Make a home ownership enquiry

Running a business?

Access tailored, culturally appropriate financial solutions for First Nations businesses.

Business banking

Support for customers affected by domestic and family violence

  • If you're a CommBank customer experiencing a domestic or family violence situation, you can speak to our specialist Community Wellbeing team about your financial safety and wellbeing.

    You can call a Community Wellbeing specialist on 1800 222 387, or chat with us via Ceba on the CommBank app at any time and one of our team members will respond to you between 8am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).

    More on domestic and family violence support

Learn more about Elder financial abuse in Indigenous communities with Dr. Aunty Lorian Hayes, a proud Bidjerra woman. 

Learn more about Elder financial abuse in Indigenous communities with Dr. Aunty Lorian Hayes, a proud Bidjerra woman. 

Learn more about financial abuse and family violence in Indigenous communities and where to go for support.

Learn more about financial abuse and family violence in Indigenous communities and where to go for support.

Our commitments to Aboriginal and Torres Strait Islander customers

  • We’re committed to:

    • Providing inclusive and accessible banking for Indigenous customers, complying with the Banking Code of Practice
    • Having our team of national bankers culturally-trained and accredited by BlackCard to deliver culturally-informed banking services to Indigenous customers
    • Providing support to Indigenous customers, businesses and communities to achieve their financial goals, generate economic development opportunities and prepare for the unexpected

Hear from our customers and our people

  • Through our Elevate Reconciliation Action Plan (RAP), we’re investing in the growth of a strong Indigenous business sector.

    Through our RAP, we’ll make sure Aboriginal and Torres Strait Islander peoples’ financial wellbeing is supported in a culturally-informed way.

Get in touch

Things you should know

  • The target market for this product will be found within the product’s Target Market Determination, available here.

    As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. Terms and conditions for our products and services are available on our website or by contacting us and should be considered before making any decision. Fees and charges may apply. View our Financial Services Guide (PDF).