First Nations Reach Program

Our First Nations Reach program aims to:

Improve access to banking services in remote communities
Increase awareness of our Indigenous Customer Assistance Line (ICAL)
Build confidence among First Nations customers in using digital banking

Our CommBank representatives spend 1 to 3 business days in remote First Nations communities to provide banking assistance. This includes:

Opening business and personal accounts
Restoring access to banking services
Resolving identification issues
Lodging fraud enquiries
Supporting customers with deceased estates related enquiries while respecting Sorry Business traditions
Providing banking education

Please note cash services and credit products aren’t available during community visits.

Where we go

We go where many of our First Nations customers are. Initially, we’ve identified 5 regions to introduce our program between 2024 and 2028. Once we start servicing a community we usually visit on a quarterly¹ basis.

During community visits, we work from a central location and - where possible - arrange free transport to bring residents to us from nearby communities.

¹Please note that due to seasonal patterns our schedule may vary in some communities.

FY27 Scheduled visits

Queensland

Palm Island

Every second Tuesday and Wednesday of the month

Tue-Wed: 9am-4pm
(QLD time)

Youth Office, Bwgcolman House

Gununa

8 – 9 Sep 26
15 – 16 Dec 26
30 – 31 Mar 27
22 – 23 Jun 27

Tue: 9am-4pm
Wed: 9am-2.30pm
(QLD time)

Mornington Island IKC (Indigenous Knowledge Centre)

Doomadgee

10 – 11 Sep 26
17 – 18 Dec 26
1 – 2 Apr 27
24 – 25 Jun 27

Thur: 9am-4pm
Fri: 9am-3pm
(QLD time)

54 Reasons Office

Kowanyama

7 – 9 Jul 26
20 – 22 Oct 26
23 – 25 Feb 27
4 – 6 May 27

Tue-Wed: 9am-4pm
Thu: 9am-3pm
(QLD time)

Kowanyama Aboriginal Shire Council Post Office

Pormpuraaw

13 – 16 Jul 26
27 – 29 Oct 26
2 – 4 Mar 27
11 – 13 May 27

Tue-Wed: 9am-4pm
Thu: 9am-2pm
(QLD time)

Pormpuraaw Justice Centre

Lockhart River

21 – 23 Jul 26
3 – 5 Nov 26
9 – 11 Mar 27
18 – 20 May 27

Tue-Wed: 9am-4pm
Thu: 9am-1pm
(QLD time)

Cape York Partnerships Office

Wujal Wujal

28 – 29 Jul 26
10 – 11 Nov 26
16 – 17 Mar 27
25 – 26 May 27

Tue-Wed: 9am-4pm
(QLD time)

Wujal Wujal Training Room

Hope Vale

30 Jul 26
12 Nov 26
18 Mar 27
27 May 27

Thu: 9am-4pm
(QLD time)

Hope Vale IKC

Bamaga

11 – 13 Aug 26
8 – 10 Dec 26
23 – 25 Mar 27
15 – 17 Jun 27

Tue - Wed: 9am - 4pm
Thu 9am-3pm
(QLD time)

Bamaga Community Hall

Western Australia

Bidyadanga

3 Aug 26
16 Nov 26
24 May 27

Mon: 9am-4pm
(WA time)

Community Resource Centre

Djarindjin

4 Aug 26
17 Nov 26
25 May 27

Tue: 9am-4pm

Djarindjin Aboriginal Corporation Office

Ardyaloon / One Arm Point

5 Aug 26
18 Nov 26
26 May 27

Wed: 9am-4pm
(WA time)

Community Resource Centre

Beagle Bay

6 Aug 26
19 Nov 26
27 May 27

Thur: 9am-4pm
(WA time)

KRCIC Office

Derby

10 –11 Aug 26
23 – 24 Nov 26
31 May – 1 Jun 27

Mon-Tue: 9am – 4pm

Derby WNAC Office

Fitzroy Crossing

12 – 14 Aug 26
25 – 27 Nov 26
2 – 4 Jun 27

Wed-Thu: 9am-4pm
Fri: 9-12pm
(WA time)

Karrayili Centre

Warmun

18 Aug 26
1 Dec 26
8 Jun 27

Tue: 9-12pm & 1-4pm
(WA time)

Warmun Council Office

Halls Creek

19 – 21 Aug 26
2 – 4 Dec 26
9 – 11 Jun 27

Wed-Thur: 9am-4pm
Fri: 9am-12pm
(WA time)

Jungarni Jutiya

Kalumburu

24 – 26 Aug 26
7 – 9 Dec 26
14 – 16 Jun 27

Mon-Wed: 9am-4pm
(WA time)

KAC Office

Wyndham

27 Aug 26
10 Dec 26
17 Jun 27

Thu: 8am - 4pm
(WA time)

Wyndham Community

South Australia

Mimili

13 -14 Jul 26
19 – 20 Oct 26
15 – 16 Feb 27
5 – 6 Apr 27

Mon-Tue: 9am-4pm
(SA time)

PY-Ku Mimili Office

Indulkana

15 – 16 Jul 26
21 – 22 Oct 26
17 – 18 Feb 27
7 – 8 Apr 27

Wed-Thu: 9am-4pm
(SA time)

PY-Ku Indulkana Office

Pukatja

22 – 23 Feb 27
12 – 13 Apr 27

Mon – Tue: 9am – 4pm

Pukatja Community

Kaltjiti (Fregon)

24 -25 Feb 27
14 – 15 Apr 27

Wed – Thu: 9am – 4pm

Fregon Community

Northern Territory

Ampilatwatja

1 – 2 Jul 26
5 – 6 Oct 26
8 – 9 Feb 27
8 – 9 Mar 27

Mon-Tue: 9am-4pm
(NT time)

Barkly Council Office

Arlparra

29 – 30 Jun 26
7 – 8 Oct 26
10 – 11 Feb 27
10 – 11 Mar 27

Wed-Thu: 9am-4pm
(NT time)

Urapuntja Aboriginal Corporation Office

Ltyente Apurte/ Santa Teresa

7 Jul 26
14 Oct 26
1 Feb 27
1 Mar 27

Tue: 9am-4pm
(NT time)

MacDonnell Council meeting room, Lot 150

Ntaria/Hermannsburg

8 Jul 26
13 Oct 26
2 Feb 27
2 Mar 26

Wed: 9am-4pm
(NT time)

MacDonnell Council meeting room, Lot 58a

Haasts Bluff

3 Feb 27
3 Mar 27

Wed: 9am – 4pm
(NT Time)

MacDonnell Council Meeting Room

Papunya

4 Feb 27
4 Mar 27

Tue – Wed: 9am – 4pm
(NT Time)

MacDonnell Council Meeting Room

Minyerri

22 – 23 Sep 26
27 – 28 Oct 26
13 – 14 Apr 27

Thu: 9am-4pm
(NT time)

Alawa Aboriginal Corporation boardroom

Jillkminggan

24 Sep 26
29 Oct 26
15 Apr 27

Thu: 9am – 4pm
(NT Time)

Roper Gulf Council boardroom

Milikapiti

7 – 8 Sep 26
2 – 3 Nov 26
19 – 20 Apr 27

Wed – Thurs: 9am – 4pm
(NT Time)

TITEB Training Rooms

Pirlangimpi

9 – 10 Sep 26
4 – 5 Nov 26
21 – 22 Apr 27

Wed-Thu: 9am-4pm
(NT time)

TITEB Training Rooms

Wurrumiyanga

1 – 3 Sep 26
10 – 12 Nov 26
27 – 29 Apr 27

Tue-Thu: 9am-4pm
(NT time)

TITEB Training Rooms

Borroloola

15 –17 Sep 26
17 - 19 Nov 26
4 - 6 May 27

Tues – Thu: 9am – 4pm
(NT Time)

Borroloola Community

Yuelamu

20 –21 Jul 26
3 Nov 26
2 Feb 27
11 May 27

Mon-Tue: 9am-4pm

Central Desert Council

Yuendumu

22- 23 Jul 26
4 – 5 Nov 26
3 – 4 Feb 27
12 – 13 May 27

Wed-Thu: 9am-4pm

RAES Office

These dates may change if there are severe weather conditions or other unforeseen events, so follow your community boards and digital community platforms for the most up-to-date information.

New South Wales

Wilcannia

18 – 20 Aug 26
1 – 3 Dec 26
16 – 18 Mar 27
15 – 17 Jun 27

Tue – Thu: 9am – 4pm
(NSW time)

Community Workshop & Events Centre

“CommBank's First Nations Reach program is more than remote banking assistance.

It's an educational initiative that helps remote communities feel more confident using self-service options.”

Brooke Scott – Senior Manager Indigenous Affairs

Interested in participating in the First Nations Reach program?

Join our program

If your community is in one of the 4 regions we’re visiting, and you’re interested in joining the program, please contact: firstnationsreach@cba.com.au.
Have suggestions or feedback for us?

If you have questions or would like to submit feedback, contact us at: firstnationsreach@cba.com.au.

Get support now

No matter how remote your location in Australia, our Indigenous Customer Assistance Line (ICAL) is available to help you on 1800 700 682, then press option 1 for ICAL Team.

If you're a registered financial counsellor, a financial capability worker or a community service organisation acting on behalf of customers, press option 4 or email ical@cba.com.au.

We’re open from Monday – Friday 9am – 8pm (Sydney/Melbourne time), and on Saturdays 8am – 2pm (Sydney/Melbourne time).

If you’re experiencing financial difficulty:
- Request financial assistance in NetBank
- Send us an email: financialassist@cba.com.au
- Call us: 1300 720 814, 8am to 9pm Monday to Friday, 9am to 2pm Saturday (Sydney time)
Discover how we can help if you're experiencing financial hardship
If you’re experiencing financial abuse (including from your family), or you’re a victim of domestic violence, help is available. Reach out to our Next Chapter team on 1800 222 387 8am-6pm, Monday to Friday (Sydney/Melbourne time), excluding public holidays. If it’s difficult for you to chat over the phone, CommBank customers can contact the Next Chapter Team through online messaging in the CommBank app.

Helpful resources

Basic banking guides
1. Banking in Australia (PDF)
  This Easy English book is about banking in Australia.
2. Basic guide to banking (PDF)
  This factsheet provides information on how to open a bank account and the different types of accounts available.
3. Basics of investing factsheet (PDF)
  This My Money Dream factsheet covers the types of investments available, when to invest, and the risks associated with investing.
Banking from remote communities
1. How to use NetBank (PDF)
  This Easy English book is about how to use NetBank. NetBank is a website to bank online.
2. How to use the CommBank app (PDF)
  This Easy English book is about the CommBank app. The CommBank app lets you bank on your phone.
3. Bank@Post services (PDF)
  This Easy English guide from the Australian Banking Association will help you understand what banking services are available from Bank@Post outlets.
Financial wellbeing support
1. Scams and fraud (PDF)
  This Easy English book is about scams and fraud. Scams and fraud are when someone tries to trick you to give away your money or personal details.
2. Scams and fraud factsheet (PDF)
  This My Money Dream factsheet provides tips on how to spot scams and keep your money safe.
3. Financial Abuse Awareness Kit (PDF)
  This kit is about financial abuse and the support options to help you if you are experiencing financial abuse. Financial abuse means when someone controls how you use your money.
4. Financial abuse (PDF)
  This Easy English book is about financial abuse. Financial abuse means someone uses your money when you do not want them to.
5. Financial abuse factsheet (PDF)
  This My Money Dream factsheet outlines how to recognise the signs of financial abuse and seek help.
6. Financial abuse – Shared bank accounts (PDF)
  This Easy English book is about shared bank accounts and financial abuse. Financial abuse means someone uses your money when you do not want them to.
7. Elder Financial abuse (PDF)
  This Easy English book is about elder financial abuse. Elder financial abuse is financial abuse that happens to older people. Financial abuse means someone uses your money when you do not want them to.
8. Support services (PDF)
  This Easy English book is about Commonwealth Bank support services.
9. Financial difficulty (PDF)
  This Easy English book tells you where to get help for financial difficulty. Financial difficulty means money problems.
10. Help from an interpreter (PDF)
  This Easy English book is about how to get help from an interpreter. An interpreter is a person who can speak your language and help you understand us.
11. Customer complaint guide (PDF)
  This Easy English book is about what to do if you have a complaint. A complaint is when you are not happy about the bank’s products or the service you receive and tell us the reason why.
12. Disaster Resilience Toolkit – Community Connector Card Guide (PDF)
  This helps you plan for and respond to emergencies or natural disasters with your community.
13. Disaster Resilience Toolkit – Readiness Wheel Guide (PDF)
  This helps you plan for a natural disaster and helps you create your own actions.

Keen to find out more?

Find out more about how CommBank is supporting First Nations Australians.

Take me there

First Nations Reach Program

Our First Nations Reach program aims to:

Where we go

FY27 Scheduled visits

Queensland

Western Australia

South Australia

Northern Territory

New South Wales

“CommBank's First Nations Reach program is more than remote banking assistance.

It's an educational initiative that helps remote communities feel more confident using self-service options.”

Interested in participating in the First Nations Reach program?

Join our program

Have suggestions or feedback for us?

Get support now

Helpful resources

Basic banking guides

Banking from remote communities

Financial wellbeing support

Keen to find out more?

Things you should know