Our First Nations Reach program aims to:

  • Improve access to banking services in remote communities
  • Increase awareness of our Indigenous Customer Assistance Line (ICAL)
  • Build confidence among First Nations customers in using digital banking


Every 3 months, our CommBank representatives spend 1 to 3 business days in remote First Nations communities to provide banking assistance. This includes:

  • Opening business and personal accounts
  • Restoring access to banking services
  • Resolving identification issues
  • Lodging fraud enquiries
  • Supporting customers with deceased estates related enquiries while respecting Sorry Business traditions
  • Providing banking education

Please note cash services and credit products aren’t available during community visits.  

Where we go

We go where the majority of our First Nations customers are. Initially, we’ve identified 4 regions to introduce our program between 2024 and 2028. Once we start servicing a community we usually visit on a quarterly1 basis.

During community visits, we work from a central location and - where possible - arrange free transport to bring residents to us from nearby communities.

1 Please note that due to seasonal patterns our schedule may vary in some communities.

Communities covered in 2025:

Australia map showing numbered locations

1. Palm Island
2. Lockhart River
3. Pormpuraaw
4. Kowanyama
5. Gununa 
6. Doomadgee
7. Wurrumiyanga
8. Beswick
9. Jilkminggan
10. Minyerri
11. Ampilatwatja
12. Arlparra1

13. Santa Teresa 
14. Hermannsburg
15. Mimili
16. Indulkana
17. Warmun
18. Halls Creek
19. Fitzroy Crossing2
20. Ardyaloon
21. Beagle Bay
22. Djarindjin3
23. Bidyadanga 

1 With free transport from Northern, Southern and Central Homelands

2 With free transport from Yakanarra, Wangkatjungka, Yungngora, Bayulu, Muludja and Yiyili

3 With free transport from Lombadina

Scheduled visits in 2025

Queensland

Location
Visit dates
Operating hours
Premises
Palm Island
10 - 12  Mar
16 - 18 Jun
8 - 10 Sep
1 - 3 Dec
Mon-Tue: 9am-12pm & 1-4pm
Wed: 9am-1pm 
(QLD time)
Youth Office, Bwgcolman House
Gununa 
25 - 26 Mar
10 - 11 Jun
16 - 17 Sep
9 - 10 Dec
Tue: 9am-12pm & 1-4pm
Wed: 9am-12 & 1-2.30pm
(QLD time)
54 Reasons Children and Family Centre
Doomadgee
27 - 28 Mar
12 - 13 Jun
18 - 19 Sep
11 - 12 Dec
Thu: 9am-12pm & 1-4pm
Fri: 9am-12pm & 12.30-3pm
(NT time)
54 Reasons Office
Kowanyama
1 - 3 April
27 - 29 May
5 - 7 Aug
28 - 30 Oct
Tue & Wed: 12pm - 4pm
Wed - 9am-12pm & 1pm - 4pm
Thur: 9am-12 & 1-3pm 
(QLD time)
Kowanyama Aboriginal Shire Council Multi Purpose Centre (MPC)
Pormpurraaw
20 - 22 May
8 - 10 July
30 Sep - 2 Oct
Tue & Wed: 9am to 12pm & 1pm to 4pm 
Thu: 9am - 2pm
(QLD time)
Pormpuraaw Justice Centre
Lockhart River
22 - 24 Jul
7 - 9 Sep
Tue & Wed: 9am - 12pm & 1pm - 4pm
Thu: 9am - 1pm
Cape York Employment Training Rooms 

Western Australia

Location
Visit dates
Operating hours
Premises
Fitzroy Crossing
3 - 5 Jun
15 - 17 Jul
16 - 18 Sep
11 - 13 Nov
Tue-Wed: 9am-12pm & 1pm-4pm
Thu: 9-12pm
(WA time)
Karrayili Centre
Halls Creek 
8 - 10 Apr
24 - 26 Jun
19 - 21 Aug
25 - 27 Nov
Tue-Thu: 9-12pm & 1-4pm
(WA time)
Halls Creek Community Resource Centre
Warmun
28 Apr & 2 May
23 & 27 Jun
18 & 22 Aug
24 & 28 Nov
Mon & Fri: 10am – 2pm
(WA time)
Warmun Council Office
Bidyadanga
15 Apr
28 Jul
22 Sep
3 Nov
Thu: 9am-12pm & 1pm-4pm
(WA time)
Community Resource Centre
Djarindjin
29 Jul
23 Sep
4 Nov
Thu: 9am-12pm & 1pm-4pm
(WA time)
Djarindjin Aboriginal Corporation Office
Ardyaloon / One Arm Point
16 Apr
30 Jul
24 Sep
5 Nov
Mon: 9am-12pm & 1pm-4pm
(WA time)
Community Resource Centre
Beagle Bay
17 Apr
31 Jul
25 Sep
6 Nov
Tue: 9am-12pm & 1pm-4pm
(WA time)
KRCIC Office

South Australia

Location
Visit dates
Operating hours
Premises
Indulkana
27 Feb
19-20 May
1-2 Sep
10-11 Nov
Mon-Tue: 9am-12pm & 1-4pm
(SA time)
PY-Ku Indulkana Office
Mimili
24-26 Feb
21-22 May
3-4 Sep
12-13 Nov
Wed-Thu: 9am-12pm & 1-4pm
(SA time)
PY-Ku Mimili Office

Northern Territory

Location
Visit dates
Operating hours
Premises
Ampilatwatja
17 - 18 Mar
5 - 6 May
28 - 29 Jul
13 - 14 Oct
Tue: 9am-12pm & 1-4pm
(NT time)
Barkly Council Office
Arlparra
19 - 20 Mar
7 - 8 May 
30 - 31 Jul
15 - 16 Oct
Wed-Thu: 9am-12pm & 1-4pm
(NT time)
Urapuntja Aboriginal Corporation Office
Ltyente Apurte/ Santa Teresa
4 Mar
27 May
5 Aug
28 Oct
Tue: 9am-12:30pm & 1pm-4pm
(NT time)
MacDonnell Council meeting room, Lot 150
Hermannsburg
5 Mar
28 May
6 Aug
29 Oct
Wed: 9am-4pm
(NT time)
MacDonnell Council meeting room, Lot 58a
Wurrumiyanga
24 - 27 Feb
2 - 5 Jun
22 - 25 Sept
1 - 4 Dec
Mon-Wed: 9am-12pm & 1pm-4pm
Thu: 9am-12pm
(NT time)
Tiwi Islands Training & Employment Board (TITEB) Training Rooms
Wugulaar / Beswick
29 Apr
22 Jul
14 Oct
Tue: 9am-12pm & 12.30pm-4pm 
(NT time)
Roper Gulf Council boardroo
Jillkminggan
30 April
23 Jul
15 Oct
Wed: 9am-12pm & 12.30pm-4pm 
(NT time)
Roper Gulf Council boardroom
Minyerri
1 May
24 - 25 Jul
16 Oct
Thu: 9am-12pm & 12.30pm-4pm 
(NT time)
Alawa Aboriginal Corporation boardroom

These dates may change if there are severe weather conditions or other unforeseen events, so follow your community boards and digital community platforms for the most up-to-date information.

“CommBank's First Nations Reach program is more than remote banking assistance.

It's an educational initiative that helps remote communities feel more confident using self-service options.”

Brooke Scott – Senior Manager Indigenous Affairs

Interested in participating in the First Nations Reach program?

  • Join our program

    If your community is in one of the 4 regions we’re visiting, and you’re interested in joining the program, please contact: firstnationsreach@cba.com.au.

    If your community is outside the CommBank First Nations Reach program areas, please email the Australian Banking Association to request service arrangements.

  • Have suggestions or feedback for us?

    If you have questions or would like to submit feedback, contact us at: firstnationsreach@cba.com.au.

Get support now

  • No matter how remote your location in Australia, our Indigenous Customer Assistance Line (ICAL) is available to help you on 1800 700 682, then press option 1 for ICAL Team.

    If you're a registered financial counsellor, a financial capability worker or a community service organisation acting on behalf of customers, press option 4 or email ical@cba.com.au.

    We’re open from Monday – Friday 9am – 8pm (Sydney/Melbourne time), and on Saturdays 8am – 2pm (Sydney/Melbourne time).

    If you’re experiencing financial difficulty:

    Discover how we can help if you're experiencing financial hardship

  • If you’re experiencing financial abuse (including from your family), or you’re a victim of domestic violence, help is available. Reach out to our Next Chapter team on 1800 222 387 8am-6pm, Monday to Friday (Sydney/Melbourne time), excluding public holidays. If it’s difficult for you to chat over the phone, CommBank customers can contact the Next Chapter Team through online messaging in the CommBank app.

Helpful resources

Keen to find out more? 

Find out more about how CommBank is supporting First Nations Australians.

Take me there

Things you should know

  • The First Nations Reach Program is an important part of CommBank’s ongoing support for Regional and Remote Australia.

    The target market for these products will be found within the product’s Target Market Determination, available here.

    This information has been prepared without considering your objectives, financial situation or needs. You should, before acting on the advice, consider its appropriateness to your circumstances. Terms and conditions for our products and services are available on our website or by contacting us and should be considered before making any decision. Fees and charges may apply. View our Financial Services Guide (PDF).

    CommBank welcomes everyone living in remote First Nations communities to this service.