Help & support
Every 3 months, our representatives spend 3 to 5 business days in remote First Nations communities to provide banking assistance. This includes:
Please note cash services and credit products aren’t available during community visits.
We go where the majority of our First Nations customers are. Initially, we’ve identified 4 regions to introduce our program, and we’ll be visiting communities in these regions between 2024 and 2026.
During community visits, we work from a central location and - where possible - arrange free buses to bring residents to us from nearby communities.
(1) with free buses from Yakanarra, Wangkatjungka, Yungngora, Bayulu, and Muludja (2) with free buses from Warmun (3) with free buses from Lombadina and One Arm Point (4) with free buses from Northern, Southern and Central homelands
These dates may change if there are severe weather conditions or other unforeseen events, so follow your community boards and digital community platforms for the most up-to-date information.
Brooke Scott – Senior Manager Indigenous Affairs
If your community is in one of the 4 regions we’re visiting, and you’re interested in joining the program, please contact: firstnationsreach@cba.com.au.
If your community is outside the CommBank First Nations Reach program areas, please email the Australian Banking Association to request service arrangements.
If you have questions or would like to submit feedback, contact us at: firstnationsreach@cba.com.au.
No matter how remote your location in Australia, our Indigenous Customer Assistance Line (ICAL) is available to help you on 1800 700 682, then press option 1 for ICAL Team.
If you're a registered financial counsellor, a financial capability worker or a community service organisation acting on behalf of customers, press option 4 or email ical@cba.com.au.
We’re open from Monday – Friday 9am – 8pm (Sydney/Melbourne time), and on Saturdays 8am – 2pm (Sydney/Melbourne time).
If you’re experiencing financial difficulty:
Discover how we can help if you're experiencing financial hardship
If you’re experiencing financial abuse (including from your family), or you’re a victim of domestic violence, help is available. Reach out to our Next Chapter team on 1800 222 387 8am-6pm, Monday to Friday (Sydney/Melbourne time), excluding public holidays. If it’s difficult for you to chat over the phone, CommBank customers can contact the Next Chapter Team through online messaging in the CommBank app.
Find out more about how CommBank is supporting First Nations Australians.
The target market for these products will be found within the product’s Target Market Determination, available here.
This information has been prepared without considering your objectives, financial situation or needs. You should, before acting on the advice, consider its appropriateness to your circumstances. Terms and conditions for our products and services are available on our website or by contacting us and should be considered before making any decision. Fees and charges may apply. View our Financial Services Guide (PDF).
CommBank welcomes everyone living in remote First Nations communities to this service.