Support is available, no matter who you bank with. 

Services and immediate support

Your safety is our priority. In an emergency or if you’re not feeling safe, always call 000. There are a range of services available to those experiencing domestic and family violence.

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CommBank Customers

CommBank customers can call a Community Wellbeing specialist on 1800 222 387 8am-6pm, Monday to Friday (AEST), excluding public holidays, for help with financial safety and wellbeing. If it’s difficult to call, they're also available via our online chat (Ceba) in the CommBank app.

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Support no matter who you bank with

We’ve partnered with Good Shepherd to create the Financial Independence Hub. This free service delivered by Good Shepherd provides confidential support to people recovering from domestic violence and financial abuse – regardless of who they bank with. 

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Your safety is our priority.

  • In an emergency or if you’re not feeling safe, always call 000.

    For confidential information, counselling and support, we recommend calling 1800RESPECT on 1800 737 732. This is a free and confidential service that isn’t part of Commonwealth Bank. If you need an interpreter or translator, you can ask for one and the counsellor will make the arrangements. 

    If you’re worried about behaviour, there is free and confidential support available. Call Men’s Referral Service 1300 766 491 or chat online ntv.org.au.

What is the CommBank Next Chapter Commitment?

At CommBank, we believe in a brighter future for all. That’s why we have CommBank Next Chapter, a bank-wide commitment between us and our customers to help end financial abuse.

Anyone who is financially controlled, tracked or abused, can access confidential support through free one-on-one financial coaching, tools, and assistance - no matter who they bank with.

See our CommBank Next Chapter brochure for more details on the program.

Community Wellbeing Team

If you’re a CommBank customer and find yourself in vulnerable circumstances such as domestic violence, financial abuse or problem gambling, our Community Wellbeing team is here to help. Our Community Wellbeing specialists are bank staff specifically trained to support you to ensure your financial safety and wellbeing by securing banking, connecting you with external support services, and for those in financial hardship, referring to internal teams to help you get back on your feet.

You can call a Community Wellbeing specialist on 1800 222 387. If it’s difficult to call, you can message them via our online chat (Ceba) in the CommBank app. They’re available 8am-6pm, Monday to Friday (AEST), excluding public holidays.

We can also help you contact other service providers through our One Stop One Story Hub to save you telling your story more than once.

If you are receiving abusive messages in your NetBank or CommBank transaction descriptions, we can discuss options on how to stop this abuse from continuing to occur.

For more information on our financial support services visit our financial support hub.

Financial Independence Hub.

In partnership with Good Shepherd, we’ve created the Financial Independence Hub. Through this service, Good Shepherd helps if you are recovering from financial abuse - regardless of who you bank with.

If you have been financially controlled, tracked or abused, this service will help you by providing free specialist one-on-one financial coaching so you have the confidence and skills to manage money and achieve your goals. The service also provides referrals to support services and, where appropriate, access to financial solutions like interest-free loans.

Contact the Financial Independence Hub on 1300 050 150 from 9am-5pm, Monday – Friday (AEST) or fill out an enquiry form. Further information about eligibility is available on the Good Shepherd website.

Recognising financial abuse.

Although widespread, financial abuse in the context of domestic and family violence can be difficult to recognise. It can even include receiving abusive messages in your transaction description.

We are committed to continuing to work with leading experts and organisations to fund research and financial counselling scholarships, to prevent and improve responses to financial abuse.

With partners such as UNSW and WESNET we have developed a number of resources you can use to build your understanding of financial abuse and improve your financial independence.

See our Financial Abuse Resource Centre to better understand financial abuse.