Your safety is our priority.

In an emergency or if you’re not feeling safe, always call 000.

For confidential information, counselling and support, we recommend calling 1800RESPECT on 1800 737 732. This is a free and confidential service that isn’t part of Commonwealth Bank. If you need an interpreter or translator, you can ask for one and the counsellor will make the arrangements. 

If you’re worried about behaviour, there is free and confidential support available. Call Men’s Referral Service 1300 766 491 or chat online

Financial Independence Hub.

CommBank Next Chapter helps victim-survivors of domestic and financial abuse to become financially independent. Alongside Good Shepherd, we’ve created the Financial Independence Hub. Through this service, Good Shepherd helps people who have previously experienced financial abuse in their journey to long-term financial recovery - regardless of who they bank with.

The service provides free specialist one-on-one financial coaching to help people impacted build confidence and capability in managing their own finances, with referrals to support services and, where appropriate, access to financial solutions like interest-free loans.

Contact Good Shepherd on 1300 050 150 (weekdays 9am - 5pm AEST) or email to find out more. Further information about eligibility is available on the Good Shepherd website.

Community Wellbeing Team.

Our specialist Community Wellbeing team provides customers experiencing vulnerability with confidential, trauma-informed extra care and support, direct financial assistance and referrals to external experts as appropriate. Our Community Wellbeing specialists are bank staff specifically trained to support customers experiencing domestic and family violence and financial abuse situations, problem gambling and other personal or financial circumstances that impact on their financial wellbeing. We expect the team to support 125,000 customers in vulnerable circumstances over five years.

You can call a Community Wellbeing specialist on 1800 222 387 between 8am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).

What is CommBank Next Chapter?

Since 2015, we have developed a clear vision for our role in addressing financial abuse and supporting customers impacted by domestic and family violence. Building on our ongoing efforts to address this issue, we are making a long-term commitment to support people in Australia affected by financial abuse, begin their next chapter and achieve long term financial independence.

Financial abuse in the context of domestic and family violence is a serious and widespread problem, affecting people in communities all across Australia.

Solutions are needed now, more than ever. A global pandemic, economic instability and home confinement are taking their toll on Australian households. Domestic violence and financial abuse is on the rise and we need to face this epidemic head on.

Because we can’t afford not to.

See our CommBank Next Chapter brochure for more details on the program.

Better understanding financial abuse.

Despite its prevalence, financial abuse in the context of domestic and family violence can be difficult to recognise. In fact, a recent community attitudes survey conducted by YouGov reveals financial abuse continues to be a hidden epidemic, with one in four Australian adults admitting they have experienced some form of financial abuse.

We are committed to continuing to work with leading experts in the field and organisations to fund research, scholarships and training within financial counselling, to help equip Australia to end the cycle of abuse.

With partners such as UNSW and WESNET we have developed a number of resources you can use to build your understanding of financial abuse and improve your financial independence.

See our Financial Abuse Resource Centre to better understand financial abuse.

How we can help.

If you're a CommBank customer experiencing a domestic or family violence situation, you can speak to our specialist Community Wellbeing team who provide confidential support to help customers with their immediate banking needs.

You can call a Community Wellbeing specialist on 1800 222 387 between 8am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).

Things you should know

1June 2020 community attitudes survey, commissioned by Commonwealth Bank of Australia and conducted by YouGov.