Your safety is our priority.

In an emergency or if you’re not feeling safe, always call 000.

If you or someone you know is experiencing domestic or family violence, call 1800RESPECT (1800 737 732) or visit 1800RESPECT.org.au.

The Men’s Referral Service can help you end domestic and family violence. Call 1300 766 491.

How we can help.

If you're a CommBank customer experiencing a domestic or family violence situation, you can speak to our specialist Community Wellbeing team who provide confidential support to help customers with their immediate banking needs.

The best way to get support is by completing our online form. Once you submit your form online, the team will call you at a safe time during business hours to help you secure your financial wellbeing. Please do not submit more than 1 form as it will delay processing your request.

Call request

Alternatively, you can call a Community Wellbeing specialist on 1800 222 387 between 8am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).

What is CommBank Next Chapter?

Since 2015, we have developed a clear vision for our role in addressing financial abuse and supporting customers impacted by domestic and family violence. Building on our ongoing efforts to address this issue, we are making a long-term commitment to support people in Australia affected by financial abuse, begin their next chapter and achieve long term financial independence.

Financial abuse in the context of domestic and family violence is a serious and widespread problem, affecting people in communities all across Australia.

Solutions are needed now, more than ever. A global pandemic, economic instability and home confinement are taking their toll on Australian households. Domestic violence and financial abuse is on the rise and we need to face this epidemic head on.

Because we can’t afford not to.

See our CommBank Next Chapter brochure for more details on the program.

Community Wellbeing Team.

Our specialist Community Wellbeing team provides customers experiencing vulnerability with confidential, trauma-informed extra care and support, including direct financial assistance, safe banking and referrals to external experts as appropriate. Our Community Wellbeing specialists are bank staff specifically trained to support customers experiencing domestic and family violence and financial abuse situations, problem gambling and other personal or financial circumstances that impact on their financial wellbeing. We expect the team to support 125,000 customers in vulnerable circumstances over five years.

Find out how to contact the team by visiting our domestic and family violence assistance page

Financial Independence Hub.

Delivered by Good Shepherd and funded by CommBank, the Financial Independence Hub offers a tailored financial coaching program to help people impacted by financial abuse establish a pathway to long-term financial recovery – regardless of who they bank with.

The program provides specialist one-on-one financial coaching to help people impacted get back on their feet, with referrals to support services and, in some cases, access to financial solutions like interest-free loans. 

Find out more about the Financial Independence Hub, or register your interest in the program on the Good Shepherd website.

What is Financial Abuse?

Despite its prevalence, financial abuse in the context of domestic violence can be difficult to recognise. In fact, a new community attitudes survey reveals financial abuse continues to be a hidden epidemic, directly affecting one in four Australian adults.1

We are committed to continuing to work with leading experts in the field and organisations to fund studies, scholarships and training within financial and family counselling, to help equip Australia to end the cycle of abuse.

Find out more about financial abuse and our research into this issue, our expert partners and how to access our guides and fact sheets. 

Things you should know

1June 2020 community attitudes survey, commissioned by Commonwealth Bank of Australia and conducted by YouGov.