Our specialist Community Wellbeing team provides customers experiencing vulnerability with confidential, trauma-informed extra care and support, including direct financial assistance, safe banking and referrals to external experts as appropriate. Our Community Wellbeing specialists are bank staff specifically trained to support customers experiencing domestic and family violence and financial abuse situations, problem gambling and other personal or financial circumstances that impact on their financial wellbeing. We expect the team to support 125,000 customers in vulnerable circumstances over five years.
You can call a Community Wellbeing specialist on 1800 222 387 between 8am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).
1June 2020 community attitudes survey, commissioned by Commonwealth Bank of Australia and conducted by YouGov.