Help & support
The Next Chapter Team can provide you with free and confidential support by connecting you to the right specialist services to help rebuild your financial independence. These services can include:
Reach out to the Next Chapter Team
Contact the Next Chapter Team on 1800 222 387, Monday to Friday, 8am-6pm (Sydney/Melbourne time), excluding public holidays. An interpreter can be arranged to assist you.
If it’s difficult to chat over the phone, CommBank customers can contact the Next Chapter Team through online chat (Ceba) in the CommBank app.
It takes courage to talk openly about your situation.
Our specialists in the Next Chapter Team understand that and are ready to support you, having been specifically trained to support customers experiencing domestic and family violence and financial abuse situations.
They’ll start by asking you a couple of questions about yourself and your requirements, before letting you know which types of support we may be able to offer you.
This is a free and confidential service.
At CommBank, our purpose is to create a brighter future for all.
Domestic and family violence is a widespread issue in Australia that has long-term impacts on individuals, families and the community. Alongside our partners, we believe that we can and should make a substantial contribution to addressing it.
So, in 2020, we launched CommBank Next Chapter, our commitment to ensuring anyone who is financially controlled, tracked or abused can access the support they need – no matter who they bank with.
Anyone in Australia can contact the Next Chapter Team if they have experienced any kind of financial abuse.
If you’re an overseas customer looking to secure your banking, please call +612 9999 3283. When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our reverse charges number +61 2 9999 3283.
Financial abuse can often be difficult to identify, but if any of the signs mentioned above resonate with you, contact the Next Chapter Team on 1800 222 387, Monday to Friday, 8am-6pm, (Sydney/Melbourne time), excluding public holidays within Australia.
If you are an overseas customer looking to secure your banking please call +612 9999 3283. When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our reverse charges number +61 2 9999 3283.
A specialist from the Next Chapter Team can provide free and confidential support for your journey to financial recovery.
Call the Next Chapter Team on 1800 222 387 to learn more and get connected to these services.
Resources for service providers
Alongside community experts, such as UNSW and WESNET, we’ve developed learning resources about financial abuse.
At CommBank, we believe in a brighter future for all. That’s why we have CommBank Next Chapter – a bank-wide commitment to help end financial abuse.
In an emergency, or if you’re not feeling safe, always call 000.
For confidential information, counselling and support, we recommend calling 1800RESPECT on 1800 737 732 or texting 0458 737 732. This is a free and confidential service that isn’t part of Commonwealth Bank. If you need an interpreter or translator, you can ask for one and the counsellor will make arrangements.