It takes courage to pick up the phone and talk openly about your situation - our specialist team understand that.
Your call will always be answered by an independent counsellor trained to help you.
They’ll start by asking you a couple of questions. This enables them to decide which essential support service will be of immediate benefit to you and your family.
The conversation between you and your counsellor is completely confidential.
Your safety is our priority. Our 1800 number is managed by specialist, independent counsellors who can assist you and refer you to essential support services. Call 1800 222 387 between 8am – 8pm Mon-Fri (Sydney/ Melbourne time).
In an emergency or if you’re not feeling safe, always call 000.
Domestic and family violence is a serious and widespread problem in Australia.
It affects all communities and can take many forms, including financial abuse.
We are part of a movement to end domestic and family violence in a generation, and this includes supporting our customers in crisis.
Customers will be assessed by trained, independent counsellors who will determine their suitability for the Domestic and Family Violence Emergency Assistance Package.
CommBank customers who are over 16 years of age may access the Domestic and Family Violence Emergency Assistance Package. Customers may access the package only once.
CommBank’s role is to make sure you and your family have access to immediate specialist support. The conversation between you and your counsellor is completely confidential.