Help & support
In an emergency, or if you’re not feeling safe, always call 000.
For confidential information, counselling and support, we recommend calling 1800RESPECT on 1800 737 732 or texting 0458 737 732. This is a free and confidential service that isn’t part of Commonwealth Bank. If you need an interpreter or translator, you can ask for one and the counsellor will make arrangements.
If you’re worried about your own behaviour, there is free and confidential support available. Call Men’s Referral Service on 1300 766 491 or chat online at the No to Violence website.
Financial abuse is a serious form of domestic and family violence that occurs when an abuser uses money and resources as a means to gain power, and to control their partner or family member.
It occurs in many different forms and can affect anyone. Approximately 1 in 4 women and 1 in 13 men have experienced at least one incident of violence by an intimate partner.1 In fact, research suggests up to 90% of people who seek help for domestic and family violence are also affected by financial abuse.2 Trans people of all genders experience high rates of violence, including financial abuse.
Financial abuse is one of the most powerful ways an abuser can keep a partner or family member trapped in an abusive relationship, and may also impact on that person’s ability to stay safe once they leave the relationship.
As part of our CommBank Next Chapter program, we’re committed to increasing community and industry understanding of domestic and financial abuse and building capability to more effectively respond to this issue.
Financial abuse is widespread throughout Australian society and creates a range of serious costs for both victims and the broader economy. Research conducted by Deloitte and commissioned by CommBank estimates that in 2020 the direct cost of financial abuse to victims was $5.7 billion, with an estimated additional cost to the broader Australian economy of $5.2 billion.
The Financial Independence Hub (FIH), delivered by Good Shepherd, in partnership with CommBank, provides free, confidential and ongoing support to people who have experienced domestic and financial abuse.
Since 2020, the FIH has supported thousands of people feel more comfortable with money, regain control of their finances and plan for the future.
You can contact the Financial Independence Hub directly on 1300 050 150, Monday to Friday, 7am-7pm (Sydney/Melbourne time), excluding public holidays. If you’re unsure, reach out to the Next Chapter Team who can help find the right specialist services for you.
For further information about eligibility, visit the Good Shepherd Financial Independence Hub online.
One of the key priorities of our Next Chapter program is to work in partnership with experts to increase community and industry understanding of financial abuse. With these partners we have developed a number of resources you can use to build your understanding of financial abuse and improve your financial independence.
In partnership with University of New South Wales’s Gendered Violence Research Network, we are developing a research series exploring the current knowledge of financial abuse in Australia.
Report 1: Understanding Economic and Financial Abuse in Intimate Partner Relationships
The first research paper in the series sheds light on the prevalence, definition and impact of economic and financial abuse. The paper identifies how financial institutions and other organisations can better address economic and financial abuse through customer support measures.
Report 2: Understanding Economic and Financial Abuse in First Nations Communities
The second research paper builds upon the findings of the first paper by considering how experiences of economic and financial abuse are informed by cultural context with a focus on First Nations Communities.
Report 3: Understanding Economic and Financial Abuse Across Cultural Contexts
The third research paper examines the available research on economic and financial abuse in diverse cultural contexts and how it may be perpetrated within specific cultural communities.
Report 4: Understanding Economic and Financial Abuse and Disability in the Context of Domestic and Family Violence
The fourth research paper examines the existing research on disability, economic and financial abuse. The paper focuses specifically on abuse occurring in the context of domestic and family violence, and notes the need for further research focused on the experiences of people with disability in this context.
Report 5: Understanding Economic and Financial Abuse and Older People in the Context of Domestic and Family Violence
The fifth research paper in the series analyses existing research on older people, economic and financial abuse. It identifies a gap in the evidence base relating to the perpetration of economic and financial abuse against older people specifically in the context of domestic and family violence.
Report 6: Legal responses to economic and financial abuse in the context of intimate partner violence
This report focuses on legal responses to economic and financial abuse in criminal, family and migration law – three areas of law with significant implications for victim-survivors experiencing financial abuse by an intimate partner.
We have partnered with Social Ventures Australia to build knowledge, resources and practical tools for organisations providing services for victim-survivors to increase the level of integration of their services. The resources include a detailed overview of the integrated service delivery model and a range of resources and templates shared by partner organisations who have successfully implemented the model.
We’ve partnered with Redfern Legal Centre (RLC) to help people impacted by financial abuse access more effective legal support. Building on the approach of RLC’s Financial Abuse Service NSW, Consulting & Implementation Services (CIS) has collaborated with experts to design a best practice model to bring together legal and social service support for people impacted by financial abuse. The model will help service providers across Australia deliver services to address the needs of people who’ve experienced financial abuse.
Addressing Financial Abuse: A Collaborative Service Model for Legal and Non-Legal Support (PDF)
Our Recognise and Recover guide is designed to help victims and survivors of domestic and family violence to identify and find support when experiencing financial abuse. In it, you’ll find information about financial abuse, strategies for recognising financial abuse and direction to resources that may be helpful to support your recovery. It may also help you to have a conversation with someone who you think might be in a financially abusive relationship
Elder abuse can take many forms and happen to anyone. It occurs when a trusted person misuses their position or causes financial harm to an older person. Our Safe and Savvy guide is a resource which can help older people avoid scams, fraud and abuse.
We’ve partnered with ICAN Learn to develop frameworks specifically designed to recognise, respond to, and help prevent financial abuse in Aboriginal and Torres Strait Islander communities. This report shines a spotlight on the unique cultural context of financial abuse in First Nations communities.
A path forward for First Nations people experiencing financial abuse (PDF)
We offer support to our customers affected by domestic and family violence. This includes letting you know what you can do if you’re experiencing financial abuse (PDF).
You can call a Next Chapter specialist on 1800 222 387 between 9am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).
Discover more about our domestic and family violence assistance
1 2016 Personal Safety Survey, Australian Bureau of Statistics, 2017
2 Adams et al (2008), Development of the Scale of Economic Abuse, Violence Against Women, vol. 14, No. 5; Evans, I. (2007), Battle-scars: Long-term effects of prior domestic violence, Centre for Women’s Studies and Gender Research, Monash University; Sharp, N. (2008), What’s yours is mine: The different forms of economic abuse and its impact on women and children experiencing domestic violence, Refuge.
