Your safety is our priority.

In an emergency or if you’re not feeling safe, always call 000.

For confidential information, counselling and support, we recommend calling 1800RESPECT on 1800 737 732. This is a free and confidential service that isn’t part of Commonwealth Bank. If you need an interpreter or translator, you can ask for one and the counsellor will make the arrangements. 

The Men's Referral Service can also help you end domestic and family violence. Call 1300 766 491.

What is Financial Abuse?

Despite its prevalence, financial abuse in the context of domestic violence can be difficult to recognise. In fact, a new community attitudes survey reveals financial abuse continues to be a hidden epidemic, directly affecting one in four Australian adults.1

We are committed to continuing to work with leading experts in the field and organisations to fund studies, scholarships and training within financial and family counselling, to help equip Australia to end the cycle of abuse.

Find out more about financial abuse and our research into this issue, our expert partners and how to access our guides and fact sheets. 

Financial Independence Hub.

Delivered by Good Shepherd and funded by CommBank, the Financial Independence Hub helps people who have previously experienced financial abuse in their journey to long-term financial recovery - regardless of who they bank with.

The program provides free specialist one-on-one financial coaching to help people impacted build confidence and capability in managing their own finances, with referrals to support services and, in some cases, access to financial solutions like interest-free loans.

Contact Good Shepherd on 1300 050 150 (weekdays 9am - 5pm AEST) or email to find out more. Further information about eligibility is available on the Good Shepherd website.

What is CommBank Next Chapter?

Since 2015, we have developed a clear vision for our role in addressing financial abuse and supporting customers impacted by domestic and family violence. Building on our ongoing efforts to address this issue, we are making a long-term commitment to support people in Australia affected by financial abuse, begin their next chapter and achieve long term financial independence.

Financial abuse in the context of domestic and family violence is a serious and widespread problem, affecting people in communities all across Australia.

Solutions are needed now, more than ever. A global pandemic, economic instability and home confinement are taking their toll on Australian households. Domestic violence and financial abuse is on the rise and we need to face this epidemic head on.

Because we can’t afford not to.

See our CommBank Next Chapter brochure for more details on the program.

Better understanding financial abuse.

One of the key priorities of our Next Chapter program is to work in partnership with experts to increase community and industry understanding of financial abuse. With these partners we have developed a number of resources you can use to build your understanding of financial abuse and improve your financial independence.

UNSW Gendered Violence Research Network

In partnership with UNSW’s Gendered Violence Research Network, we are developing a research series exploring the current knowledge of financial abuse in Australia.

Report one: Understanding Economic and Financial Abuse in Intimate Partner Relationships

The first research paper in the series sheds light on the prevalence, definition and impact of economic and financial abuse. The paper identifies how financial institutions and other organisations can better address economic and financial abuse through customer support measures.

Report two: Understanding Economic and Financial Abuse in First Nations Communities

The second research paper builds upon the findings of the first paper by considering how experiences of economic and financial abuse are informed by cultural context with a focus on First Nations Communities.

Technology-facilitated abuse

In partnership with WESNET we have developed resources on technology-facilitated abuse. This type of abuse occurs when technology is used as a tool by the abuser to gain and maintain power and control over another person. Our resources explore how to identify technology-facilitated abuse and the steps individuals can take to increase their digital financial security.

How we can help.

If you're a CommBank customer experiencing a domestic or family violence situation, you can speak to our specialist Community Wellbeing team who provide confidential support to help customers with their immediate banking needs.

You can call a Community Wellbeing specialist on 1800 222 387 between 8am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).

Community Wellbeing Team.

Our specialist Community Wellbeing team provides customers experiencing vulnerability with confidential, trauma-informed extra care and support, including direct financial assistance, safe banking and referrals to external experts as appropriate. Our Community Wellbeing specialists are bank staff specifically trained to support customers experiencing domestic and family violence and financial abuse situations, problem gambling and other personal or financial circumstances that impact on their financial wellbeing. We expect the team to support 125,000 customers in vulnerable circumstances over five years.

You can call a Community Wellbeing specialist on 1800 222 387 between 8am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).

Things you should know

1June 2020 community attitudes survey, commissioned by Commonwealth Bank of Australia and conducted by YouGov.