Help & support
AIA Vitality is a personalised, science-backed health and wellbeing program that supports you to make healthier choices. It helps you to know your health, provides support on your journey to improve your health, and keeps you motivated as you enjoy the rewards.
With AIA Vitality, you're rewarded for making healthier choices. You can earn up to $760 per AIA Vitality membership year in vouchers to use with AIA Vitality partners or cashback into your CommBank account, including;
Unlock AIA Vitality Status premium discounts:
AIA Health members can also unlock additional Health Insurance benefits when reaching AIA Vitality Silver Status or above:
When you take out eligible Basic Accident Only Hospital, Basic Plus Hospital or Bronze Hospital policies, you get access to AIA Vitality Starter, our science-backed health and wellbeing program. With AIA Vitality Starter, you can earn up to $260 each membership year for achieving active benefit targets.
With both programs, you start your journey on Bronze Status. As you make healthier choices and earn more Points you’ll move from Bronze to Silver, Gold and finally to Platinum.
You can earn AIA Vitality Points through things like increasing your physical activity or going for health checks. The more Points you earn, the higher your Status, and the greater the rewards.
You can earn AIA Vitality Points by learning about and improving your current state of health in areas such as nutrition, exercise and mental wellbeing to receive weekly rewards and contribute to your overall AIA Vitality Status (Bronze, Silver, Gold and Platinum).
Your Status will determine the level of discount or cashback you’re able to receive on some of AIA Vitality’s rewards including eligible AIA insurance premiums, cashback on eligible Virgin Australia flights and discounted gym memberships with Fitness First, Goodlife Health Clubs and Virgin Active.
You can earn AIA Vitality Points by learning about and improving your current state of health in areas such as nutrition, exercise and mental wellbeing to receive weekly rewards and contribute to your overall AIA Vitality Status (Bronze, Silver, Gold and Platinum).
Your Status will determine the level of discount or cashback you’re able to receive on some of AIA Vitality’s rewards including eligible AIA insurance premiums, cashback on eligible Virgin Australia flights and discounted gym memberships with Fitness First, Goodlife Health Clubs and Virgin Active.
For eligible health insurance policies with AIA Health, AIA Vitality (or AIA Vitality Starter) is included with your policy for a fee of $12.50 ($6.00 for AIA Vitality Starter). You will see this cost when you get a quote with AIA Health. For any questions about AIA Vitality, its fee or to remove this benefit, please call AIA Vitality on 1800 848 254, 8:30am-5pm, Mon-Fri (Sydney/Melbourne time).
For eligible Priority Protection policies with AIA Australia, AIA Vitality is not automatically included.3 You must call AIA Vitality on 1800 848 254, 8:30am-5pm, Mon-Fri (Sydney/Melbourne time) to discuss the fee required to attach an AIA Vitality membership to your eligible Priority Protection policy.
If you’ve purchased an eligible AIA Health Insurance policy, you’ll receive an email shortly after your first payment with steps to activate your AIA Vitality membership. Once you activate your membership, you can start enjoying your benefits straight away.
If you’ve taken out an AIA Australia Priority Protection policy and asked to attach an AIA Vitality membership, the AIA Vitality team will send your activation email as soon as your policy is in place.
If you haven’t received your activation email or need any help getting started, please call AIA Vitality on 1800 848 254, 8:30am-5pm, Mon-Fri (Sydney/Melbourne time).
No. AIA Vitality supports you wherever you’re starting from, regardless of your health or fitness level. The program aims to help you get to know your health and improve it by making healthier choices over time. You’re rewarded as you progress your journey.
This can be as simple as everyday movement like walking the dog, taking more steps, meditating or getting the recommended hours of sleep, all of which can help improve your health and earn you AIA Vitality Points.
1 Hospital Excess Refund Benefit provides a partial refund of your hospital excess for an eligible hospital admission. For example, if you have a $500 Excess, the Excess Refund benefit is $250. If you have a $750 Excess, the Excess Refund benefit is $500. You must have held an AIA Health policy for a minimum of six months and have an AIA Vitality Silver Status or above, at the time you're admitted to hospital. Excess Refund Benefit is not available when claiming on the following clinical categories: cataracts, joint replacements, dialysis for chronic kidney failure, pregnancy and birth, assisted reproductive services, weight loss surgery, insulin pumps, pain management with device and sleep studies.
2 On percentage back ancillary products only and excluding dental treatments.
3 Your Priority Protection (Life Cover, Income Protection, Total and Permanent Disablement or Crisis Recovery cover) policy must have an annual premium of $540 or higher to attach AIA Vitality.
4 Customers who are on AIA Vitality can earn up to $240 (or $120 for AIA Vitality starter) in AIA Vitality Premium Rewards per AIA Vitality membership year. A premium credit of $80 will apply for customers on AIA Vitality (or $40 for AIA Vitality Starter) each time a new Vitality Status (Silver, Gold or Platinum) is reached.
5 with eligible AIA policies
The information on this page is intended to provide general information. It is current at the date of publication and may change. It has been prepared without taking into account your objectives, financial situation or needs and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should, before acting on this information, consider the appropriateness to your circumstances and needs and read the relevant product documents (Product Disclosure Statements (PDS), fact sheets, fund rules and terms and conditions) before deciding to acquire or continue to hold any of these products. For Priority Protection provided by AIA Australia (Life Cover, Total and Permanent Disablement, Crisis Recovery and Income Protection), you should refer to the relevant Product Disclosure Statements (PDS) before making a decision on the product. If necessary, you should consider obtaining advice from a financial, tax, medical or health professional.
Priority Protection provided by AIA Australia (Life Cover, Total and Permanent Disablement, Crisis Recovery and Income Protection), as described on this website, are provided and issued by AIA Australia Limited ABN 79 004 837 861, AFSL 230043 (AIA Australia) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). AIA Australia is not part of the CBA Group. CBA and its related entities do not sell, issue or guarantee the obligations or performance of AIA Australia or the products it offers, and these insurance products do not represent a deposit with or liability of either CBA or any of its related bodies corporate.
AIA Australia has prepared Target Market Determinations (TMDs) which describe the class of consumers that comprise the target market for each cover type available for this product. The Target Market Determinations can be sourced at www.aia.com.au/tmds.
AIA Australia has adopted the Life Insurance Code of Practice, which contains minimum standards of service that customers can expect from insurers. The code can be found at aia.com.au/en/about-aia/about-us/industry-standards.
For any questions about these products, call AIA Australia on 1800 491 588, Mon–Fri, 9am–5pm (Syd/Melb time). Neither CBA nor any of its related bodies corporate are authorised representatives of AIA Australia. For more information on the financial services CBA provides, you should read CBA’s Financial Services Guide and Privacy Policy. If you purchase a Priority Protection policy, CBA is paid a commission by AIA Australia which is a percentage of your premium.
AIA Financial Services Pty Limited ABN 68 008 540 252 AFSL 231109 (AIA Financial Services), trading as AIA Financial Wellbeing, is a subsidiary of AIA Australia Limited ABN 79 004 837 861 AFSL 230043 (AIA Australia). Commonwealth Bank has a referral arrangement with AIA Financial Wellbeing to provide advice to Commonwealth Bank customers on life insurance and simple wealth needs across a range of financial solutions from different providers. AIA Financial Wellbeing, AIA Financial Services and AIA Australia are not part of the Commonwealth Bank Group and Commonwealth Bank does not guarantee and is not responsible for the financial advice provided by AIA Financial Wellbeing, the performance of products recommended by AIA Financial Wellbeing or the obligations of AIA Financial Wellbeing, AIA Financial Services and AIA Australia. Commonwealth Bank does not receive any commissions from AIA Financial Wellbeing for referring you.
The health insurance products described on this website are issued by AIA Health Insurance Pty Ltd (ABN 32 611 323 034) (AIA Health) and are distributed by AIA Financial Services Limited (ABN 68 008 540 252) (AIA Financial Services), a wholly owned subsidiary of AIA Australia Limited (ABN 79 004 837 861) (AIA Australia). Commonwealth Bank of Australia (ABN 48 123 123 124) (CBA) has been authorised by AIA Financial Services to promote health insurance products issued by AIA Health to its customers, for which CBA receives a commission.
AIA Health, AIA Financial Services and AIA Australia are not part of the CBA Group and CBA does not guarantee and is not responsible for the performance of the health insurance products issue by AIA Health or the obligations of AIA Health, AIA Financial Services or AIA Australia. For more information about the products and services CBA provides, you should read CBA’s Financial Services Guide (PDF) and Privacy Policy.
AIA Vitality and AIA Vitality Starter are provided by AIA Australia. Eligibility for membership to the AIA Vitality or AIA Vitality Starter program arises under, and is subject to, the AIA Vitality Terms and Conditions. Access to AIA Vitality or AIA Vitality Starter is dependent upon the insurance product held. AIA Vitality and AIA Vitality Starter partners, benefits and rewards are subject to change at any time. For the most up-to-date information and to view the AIA Vitality Terms and Conditions see aiavitality.com.au.
Links or references to material on external sites are provided for your convenience only and inclusion does not represent endorsement of the external providers.
