Help & support
AIA Vitality is a personalised, science-backed health and wellbeing program that supports you to make healthier choices. It helps you understand your current state of health, provides tools to improve your overall health, and offers incentives to keep you motivated on your wellbeing journey.
With AIA Vitality, you're rewarded for making healthier choices. You can earn up to $760 every membership year in vouchers from AIA Vitality partners or cash into your CommBank account, including;
Unlock AIA Vitality Status premium discounts:
Extra benefits for AIA Health members
AIA Health members can also unlock additional Health Insurance benefits when reaching AIA Vitality Silver Status or above:
AIA Vitality Starter is a health and wellbeing program available with Basic and Basic Plus Health Insurance policies. With AIA Vitality Starter, you can earn up to $260 each membership year for achieving active benefit targets.
With both programs, you start your journey on Bronze Status. As you make healthier choices and earn more Points you’ll move from Bronze to Silver, Gold and finally to Platinum.
You can earn AIA Vitality Points through things like increasing your physical activity or going for health checks. The more Points you earn, the higher your Status, and the greater the rewards.
You can earn AIA Vitality Points by learning about and improving your current state of health in areas such as nutrition, exercise and mental wellbeing to receive weekly rewards and contribute to your overall AIA Vitality Status (Bronze, Silver, Gold and Platinum).
Your Status will determine the level of discount or cashback you’re able to receive on some of AIA Vitality’s rewards including eligible AIA insurance premiums, cashback on eligible Virgin Australia flights and discounted gym memberships with Fitness First, Goodlife Health Clubs and Virgin Active.
You can earn AIA Vitality Points by learning about and improving your current state of health in areas such as nutrition, exercise and mental wellbeing to receive weekly rewards and contribute to your overall AIA Vitality Status (Bronze, Silver, Gold and Platinum).
Your Status will determine the level of discount or cashback you’re able to receive on some of AIA Vitality’s rewards including eligible AIA insurance premiums, cashback on eligible Virgin Australia flights and discounted gym memberships with Fitness First, Goodlife Health Clubs and Virgin Active.
1 If at the time you are admitted into hospital, you have held an AIA Health policy for six months or more and have AIA Vitality Silver Status or above, you may be eligible for our Excess Refund benefit. The Excess Refund benefit payable for eligible hospital admissions is a refund of $250 (if you have a $500 Excess) or $500 (if you have a $750 Excess). No refund is available when claiming on the following clinical categories: cataracts, joint replacements, dialysis for chronic kidney failure, pregnancy and birth, assisted reproductive services, insulin pumps, pain management (with device) and sleep studies.
2 On percentage back ancillary products only and excluding dental treatments.
3 Your Priority Protection (Life Cover, Income Protection, Total and Permanent Disablement or Crisis Recovery cover) policy must have an annual premium of $540 or higher to attach AIA Vitality.
* with eligible AIA policies
The information on this page is intended to provide general information. It is current at the date of publication and may change. It has been prepared without taking into account your objectives, financial situation or needs and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should, before acting on this information, consider the appropriateness to your circumstances and needs and read the relevant product documents (Product Disclosure Statements (PDS), fact sheets, fund rules and terms and conditions) before deciding to acquire or continue to hold any of these products. For Priority Protection provided by AIA Australia (Life Cover, Total and Permanent Disablement, Crisis Recovery and Income Protection), you should refer to the relevant Product Disclosure Statements (PDS) before making a decision on the product. If necessary, you should consider obtaining advice from a financial, tax, medical or health professional.
Priority Protection provided by AIA Australia (Life Cover, Total and Permanent Disablement, Crisis Recovery and Income Protection), as described on this website, are provided and issued by AIA Australia Limited ABN 79 004 837 861, AFSL 230043 (AIA Australia) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). AIA Australia is not part of the CBA Group. CBA and its related entities do not sell, issue or guarantee the obligations or performance of AIA Australia or the products it offers, and these insurance products do not represent a deposit with or liability of either CBA or any of its related bodies corporate.
AIA Australia has prepared Target Market Determinations (TMDs) which describe the class of consumers that comprise the target market for each cover type available for this product. The Target Market Determinations can be sourced at www.aia.com.au/tmds.
AIA Australia has adopted the Life Insurance Code of Practice, which contains minimum standards of service that customers can expect from insurers. The code can be found at aia.com.au/en/about-aia/about-us/industry-standards.
For any questions about these products, call AIA Australia on 1800 491 588, Mon–Fri, 9am–5pm (Syd/Melb time). Neither CBA nor any of its related bodies corporate are authorised representatives of AIA Australia. For more information on the financial services CBA provides, you should read CBA’s Financial Services Guide and Privacy Policy. If you purchase a Priority Protection policy, CBA is paid a commission by AIA Australia which is a percentage of your premium.
AIA Financial Services Pty Limited ABN 68 008 540 252 AFSL 231109 (AIA Financial Services), trading as AIA Financial Wellbeing, is a subsidiary of AIA Australia Limited ABN 79 004 837 861 AFSL 230043 (AIA Australia). Commonwealth Bank has a referral arrangement with AIA Financial Wellbeing to provide advice to Commonwealth Bank customers on life insurance and simple wealth needs across a range of financial solutions from different providers. AIA Financial Wellbeing, AIA Financial Services and AIA Australia are not part of the Commonwealth Bank Group and Commonwealth Bank does not guarantee and is not responsible for the financial advice provided by AIA Financial Wellbeing, the performance of products recommended by AIA Financial Wellbeing or the obligations of AIA Financial Wellbeing, AIA Financial Services and AIA Australia. Commonwealth Bank does not receive any commissions from AIA Financial Wellbeing for referring you.
The health insurance products described on this website are issued by AIA Health Insurance Pty Ltd (ABN 32 611 323 034) (AIA Health) and are distributed by AIA Financial Services Limited (ABN 68 008 540 252) (AIA Financial Services), a wholly owned subsidiary of AIA Australia Limited (ABN 79 004 837 861) (AIA Australia). Commonwealth Bank of Australia (ABN 48 123 123 124) (CBA) has been authorised by AIA Financial Services to promote health insurance products issued by AIA Health to its customers, for which CBA receives a commission.
AIA Health, AIA Financial Services and AIA Australia are not part of the CBA Group and CBA does not guarantee and is not responsible for the performance of the health insurance products issue by AIA Health or the obligations of AIA Health, AIA Financial Services or AIA Australia. For more information about the products and services CBA provides, you should read CBA’s Financial Services Guide (PDF) and Privacy Policy.
AIA Vitality and AIA Vitality Starter are provided by AIA Australia. Eligibility for membership to the AIA Vitality or AIA Vitality Starter program arises under, and is subject to, the AIA Vitality Terms and Conditions. Access to AIA Vitality or AIA Vitality Starter is dependent upon the insurance product held. AIA Vitality and AIA Vitality Starter partners, benefits and rewards are subject to change at any time. For the most up-to-date information and to view the AIA Vitality Terms and Conditions see aiavitality.com.au.
Links or references to material on external sites are provided for your convenience only and inclusion does not represent endorsement of the external providers.
