We're proud to be a signatory to both the General and Life Insurance Codes of Practice. These codes are part of the insurance industry’s commitment to be open, fair and honest in the way it deals with all its customers, letting you know the standards of customer service you can expect.
We put our customers at the centre of everything we do. Our team is ready to listen and help you with any problem or complaint you might need resolved.
The protection of your personal information is something we take very seriously. We protect your personal information in accordance with the National Privacy Principles and relevant industry privacy codes.
Home insurance and car insurance are issued by Commonwealth Insurance Limited ABN 96 067 524 216 AFSL 235030 (CIL). Home Loan Protection is issued by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 (CMLA). Simple Life is also issued by CMLA except the Bill Protection component, which is issued by CIL. CIL and CMLA are wholly owned but non-guaranteed subsidiaries of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945. CommInsure is a registered business name of CIL and CMLA. This information has been prepared without considering your objectives, financial situation or needs. Before acting on this, please consider its appropriateness to your circumstances. Product disclosure statements are available online, from any Commonwealth Bank branch or by calling 13 2423 for Home and Car Insurance and 13 3982 for Home Loan Protection and Simple Life insurance, and should be considered before making any decision about these products. If you call 13 3982 for Simple Life, you may be speaking with customer service representatives from Aegon Insights Australia Pty Limited (“Aegon”) ABN 35 082 524 785 AFSL 236657. Aegon is authorised to issue Simple Life on behalf of CommInsure.