Help & support
Easy maintenance tips to help protect your home from damage and unexpected costs.
Home and Contents Insurance
for homeowners
Combined cover for your building and the contents inside such as appliances, furniture and electricals.
Cover for:
Get up to 15% off combined Building and Contents Cover1
Building Insurance
For homeowners
Insure your building against loss or damage caused by events such as fire, storm, flood and more.2
Additional benefits such as:
Contents Insurance
For homeowners
Insure the contents that make your house a home against loss or damage caused by an insured event.
Cover for:
Renters Insurance
For renters
Contents insurance that provides protection against loss or damage to your items in the home you rent.
Cover for:
Landlord Insurance
For landlords and investors
Get cover against loss or damage to your investment property and contents items you provide for your tenant’s use.
Cover for:
Get up to 10% off when you combine Building and Contents Cover1
Portable Contents Cover
Insure everyday portable items you take with you when you’re out and about like sunglasses, watches, engagement rings and surfboards.
Get cover for your items:
Our Home Insurance is to provide cover for your property located in Australia. We require you to be at least 15 years of age (unless by exception), or the policy can cover home or contents owned by a company. All policies are subject to our Underwriting criteria.
Get instant confirmation when you make a claim online. We’ll contact you via email by the next business day to advise next steps and if any further information is required to assess your claim.
Alternatively, call us on 13 2423 or if overseas on +61 2 9633 9391.
Use our calculators to help estimate how much you should insure for – it could be more than you think.
Find a list of important documents and forms for your home insurance policy.
Find out how you can plan for and prepare your home and family for a bushfire, flood, cyclone or storm.
If a natural disaster strikes, we activate an Emergency Assistance Package for CommBank and CommInsure customers.
Complimentary protection may be available for your eligible Owner Occupied loan repayments if you, your spouse or dependant is medically certified with a terminal illness or passes away.
CommInsure is committed to supporting you if you are affected by family violence.
If you need an interpreter or translator you can ask for one. Alternatively, you can call the Translating and Interpreting Service (TIS National) on 131 450, let them know your preferred language, and ask them to contact CommInsure on 13 24 23.
The CommInsure webpages can be viewed in other languages by using the link below:
The National Relay Service may assist anyone who is deaf or has a hearing or speech impairment
We are committed to helping and offering additional support when you need it.
If you are experiencing financial hardship, we encourage you to tell us. Please contact us on 13 24 23 to talk about your situation, and we will work with you to provide support.
If you qualify for financial hardship support, we will work with you to implement an arrangement that could include any one or more of the following:
Whilst we work with you, we will place any recovery on hold.
Additional community support
For access to free and confidential advice from professional financial counsellors, call the National Debt Helpline on 1800 007 007, or visit their website ndh.org.au.
You can access further information by using the links below:
1 If you purchase combined Residential Building and Contents Cover, a discount of up to 15% will be applied to your basic premium. If you purchase combined Investment Building and Contents Cover, a discount of up to 10% will be applied to your basic premium.
This discount cannot be used in conjunction with any other discount (other than those listed in the relevant Product Disclosure Statement or any Supplementary Product Disclosure Statement) or in conjunction with any other promotional offer, unless we have advised in the promotional offer that this discount will apply. We may remove or change this discount effective from the renewal date. This discount cannot be backdated. Minimum premiums may come into force and reduce the extent to which discounts are applied.
No discounts apply to Portable Contents Cover when taken as a standalone policy..
2 Cover for damage caused by storm, bushfire or flood is excluded for the first 48 hours of the policy (exceptions apply). Claim limits and other exclusions apply.
3 Gap Cover does not apply to Portable Contents Cover, Domestic Workers’ Compensation Cover, Items with a maximum claim limit and Legal Liability.
Home Insurance is provided by Commonwealth Insurance Limited ABN 96 067 524 216 AFSL 235030 (CIL). CommInsure is a registered business name of CIL. CIL is a wholly owned non-guaranteed subsidiary of Commonwealth Bank of Australia ABN 48 123 123 124 (The Bank). The Bank does not guarantee the obligations or performance of CIL or the products it offers. This information is provided by CIL and where we refer to ‘we’ and ‘our’, we mean CIL.
The target market for these products will be found within the product’s Target Market Determination, available here.
This information has been prepared without considering your objectives, financial situation or needs. You should, before acting on this, consider the appropriateness of the product to your circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 2423 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG) , Key Facts Sheets (KFS) and Financial Services Guide (FSG) by clicking on the links, or by calling us on 13 2423 for a paper copy.
CommInsure is proud to be a signatory to the General Insurance Code of Practice. The Code Governance Committee is the independent body that monitors and enforces insurers’ compliance with the General Insurance Code of Practice. Their purpose is to drive better Code compliance, helping the insurance industry to improve its service to consumers.
For more information on the code visit www.codeofpractice.com.au.
