Help & support
You’ll need to know the age of your home and what your walls and roof are made out of. You may be able to find these details on your house plans, current Certificate of Insurance or purchase contract. If not, your real estate agent or local council should be able to help.
You can review the details of what your policy covers in the What's covered? section below.
Complete a quick and easy quote online in under 5 minutes for Building and Contents Cover2 (part of the Residential Home Package).
Alternatively, call 13 2423 8am–8pm, Mon-Fri, 8am-5pm, Sat (Sydney/Melbourne time) or visit your local branch.
When it comes to Building and Contents insurance, enjoy a range of standard inclusions, optional extras and additional benefits, to keep your home and contents covered from insured events.
The cost of repairing or replacing your contents items is covered on a new-for-old basis. Conditions apply.
There’s no additional premium when you choose to pay your home insurance monthly.
To help ease the financial burden, you can be covered with up to an additional 25% on top of your Building and Contents Sum Insured when it isn’t enough to cover your loss.3
You will receive instant confirmation when you lodge a claim online in the My Claims Portal (accessible through NetBank or the CommBank app).
The Claims team will contact you to advise the next steps for your claim.
Alternatively, call 13 1361 or +61 2 8527 5217 if you’re overseas.
You can also update your bank details for claims payments and provide documentation via the My Claims Portal.
Find out how you can plan for and prepare your home and family for a bushfire, flood or storm.
If a natural disaster strikes, we activate an Emergency Assistance Package for our customers.
Find a list of important documents and forms for your home insurance policy.
1 If you purchase combined Residential Building and Contents Cover, a discount of up to 15% will be applied to your basic premium. If you purchase combined Investment Building and Contents Cover, a discount of up to 10% will be applied to your basic premium.
This discount cannot be used in conjunction with any other discount (other than those listed in the relevant Product Disclosure Statement or any Supplementary Product Disclosure Statement) or in conjunction with any other promotional offer, unless advised in the promotional offer that this discount will apply. This discount may be removed or changed effective from the renewal date. This discount cannot be backdated. Minimum premiums may come into force and reduce the extent to which discounts are applied.
No discounts apply to Portable Contents Cover when taken as a standalone policy.
2 Cover for damage caused by storm, bushfire or flood is excluded for the first 48 hours of the policy (exceptions apply). Claim limits and other exclusions apply.
3 Gap Cover does not apply to Portable Contents Cover, Items with a maximum claim limit and Legal Liability.
Home Insurance is provided and issued by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is not part of the CBA Group. CBA and its related entities do not sell, issue or guarantee the obligations or performance of Hollard or the products Hollard offers and this insurance product does not represent a deposit with or liability of either CBA or any of its related bodies corporate. If you purchase a Home Insurance policy, CBA is paid a commission which is a percentage of your premium.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination available here.
This information has been prepared without considering your objectives, financial situation or needs. You should, before acting on this, consider the appropriateness of the product to your circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 2423 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG), Key Facts Sheets (KFS), and Financial Services Guide (FSG) by clicking on the links, or by calling 13 2423 for a paper copy.
Hollard is a signatory to the General Insurance Code of Practice, for more information on the code visit www.codeofpractice.com.au.
