Help & support
Some branches & ATMs are not accessible due to floods or temporarily closed due to COVID-19-related impacts.
We continue to offer a range of ways to do your everyday banking including accessing cash.
Please visit commbank.com.au/info for the most up-to-date branch information.
We’ve raised $1.5 million for those affected by the catastrophic flooding across Australia’s east coast.
See where these much needed donations are going, and find out how you can donate.
See the latest updates on our services including branch opening hours
Our step-by-step guides will help you manage your day-to-day banking for those times when it’s difficult to get to a branch or call us.
As the advice on this page has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. Terms and conditions are available here and should be considered before making any decision. Fees and charges may apply.
* Businesses eligible to apply for a three month loan repayment deferral include any CommBank business customer who holds a Variable BetterBusiness Loan or Variable SuperGear Loan as of 23 February 2022 within impacted flood postcodes with less than $10,000,000 of total liabilities with CommBank. Deferrals are only applicable on Principal and Interest repayment arrangements and Interest Only repayment arrangements. Government Scheme loans may be eligible for repayment deferrals, however, customers will need to contact the Business Financial Assistance Team on 13 26 07 or your dedicated relationship manager for assistance. Fixed rate loans, and loans in arrears are excluded from repayment deferrals. Loan repayment deferrals are offered at the final discretion of the bank.
Loan repayment deferrals are offered at the final discretion of the bank. These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and SuperGear and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees.
^ Merchant terminal fee waivers, fee and notice period waivers on Cash Deposit and Farm Management Deposit accounts are available to any CommBank business customer impacted by Covid. This includes impacts to business location, business owners / employees, business suppliers or to the business customers. Assessment is on a case-by-case basis and is at the final discretion of the Bank. Please view our Merchant Agreement, Financial Services Guide and consider them before making any decision about these products.
^^ Conditions, limitations and exclusions apply. Please read our Product Disclosure Statements (PDS) for full terms and conditions.
Cash and banking options
1 Transaction limits and fees may apply.
2 For primary linked accounts.
3 The CommBank app is free to download; however, your mobile network provider charges you for accessing data on your phone. NetBank access with NetCode SMS required. Find out about the minimum operating requirements on the CommBank app page.