Digital banking

Need some help accessing your online banking? Check out our ‘how-to’ video guides or ask us next time you’re in Branch..

customer using CommBank app

CommBank app1

Making your day-to-day banking simple, quick and secure. With the CommBank app you can:

  • Pay someone
  • Transfer money
  • Manage cards and bills
  • Track your spending patterns
  • Get tax return statements

Stay in control of your money with the CommBank app.

Explore the CommBank app

Customer on NetBank


Manage your finances securely online from your laptop or desktop.

Get an overview of your finances and explore all the day-to-day details of your money.

Get familiar with NetBank

Log on to NetBank

Customer making a payment with their watch

Digital wallets & wearables

Wherever you are, whatever you are doing, you can use your compatible phone or wearable to make secure, cashless payments.

And you can check your account balance on the go using your smartwatch.

How to pay with your phone or wearable

Can we save you a call or a trip to a branch?

Message us 24/7 in the CommBank app

Our virtual assistant Ceba can help with everyday banking tasks. Simply tap on help and ask a question:

  • “I don’t recognise a charge” – follow the prompts to investigate or dispute the transaction
  • “Lost credit card” – Ceba can help you lock or cancel your card and order a new one
  • “Where are my bank statements?”– Ceba can take you there
  • “Change my mobile number” – We’ll message you know when it’s updated or if we need more information
  • “I’m travelling overseas” – We’ll keep an eye out for any suspicious transactions.

If you need more help, Ceba can connect you by phone or messaging to our customer service team. 

More about Messaging

Other ways to bank

At an ATM

Make use of the largest fee-free ATM network in Australia. 

You can:

  • Withdraw cash
  • Check account balances
  • Transfer money between linked accounts
  • Deposit notes, coins and cheques

See what our ATMs can do


Our partnership with Australia Post means you have access to over-the-counter banking services at over 3,400 Bank@Post Australia Post outlets. Australia Post staff adhere to strict security and cash management practices, so it’s safe and secure to use your CommBank cards to deposit and withdraw cash.

At Australia Post you can:

  • Deposit cash or cheques
  • Withdraw money for personal or business accounts
  • Repay credit cards

CommBank customers can also use Australia Post’s ‘Cash Exchange’ service of up to $1,000 at participating post offices (a flat fee applies).

More about Bank@Post

Over the phone 

Bank over the phone from anywhere if you’ve got phone banking set up. Our friendly Australian based team is also available to help from 8am to 8pm (Syd/Melb time). Some of our services are available 24/7.

More about phone banking


Get cash out when you’re paying for your weekly groceries using EFTPOS at participating supermarkets and service centres4.

More about keycards

Business banking

  • Manage your business online

    Save time and manage your business online with our award-winning desktop and mobile digital platforms.

    Explore online banking

  • CommBiz and CommBiz Mobile

    For businesses requiring premium online banking with multiple levels of user access. 

    More about CommBiz

  • Support hub

    A hub just for businesses with helpful links to the right support, expertise and solutions from business bankers who understand your local area. 

    Visit support hub

  • Over the phone

    For general business banking enquiries call 13 1998 anytime.

Protection for unauthorised transactions

  • We’ll protect you from losses due to unauthorised transactions on personal and business accounts when you take the necessary steps to stay safe online.

Things you should know

  • 1 The CommBank app is available to customers registered for NetBank with NetCode SMS and is only available once you have been identified in branch or online.

    2 Based on most active app users as at 12 October 2023.

    3 NetBank is only available once you have been identified in branch or online. 

    4 Transaction limits and fees may apply.

    The Canstar 2022 Bank of the Year Award was received for the 13th consecutive year in June 2022 for Digital Banking. For more information, visit