CommBank service updates

The latest on planned maintenance, system issues and events affecting customers, including online banking, payments and merchant terminals.

Planned maintenance

Saturday, 21 March 2026

NetBank and the CommBank app

NetBank will be unavailable, and some CommBank app features will be limited or unavailable, between 1:30am - 5:30am AEDT. Customers will still be able to check balances and transactions in the CommBank app.

Ceba and Messaging

Ceba and Messaging will be undergoing maintenance between 12:30am - 5:30am.

The platform may not function as usual, and you may see unexpected errors during this time if you message us.

Where possible, message us before or after the scheduled maintenance period.

If you want to report your lost/stolen card or believe you have been the victim of a fraud or scam during this time, please call us on 13 2221.

Sunday, 22 March 2026

Account and card settings

Your physical cards and digital wallet will still work while we update card, loan, BPAY, foreign currency accounts and international transfer features in NetBank between 12:30am - 5:30am.

Thank you for your patience while we work on our services.

On public holidays, our branches and contact centres may be closed or have limited operating hours.

You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.

Payments scheduled over public holidays are processed on the next business day. Please allow 24 to 48 hours for funds to be received after processing.