CommBank service updates

The latest on planned maintenance, system issues and events affecting customers, including online banking, payments and merchant terminals.

Planned maintenance

Friday, 17 April 2026

NetBank and the CommBank app

Your physical cards will still work while we update credit, debit and Travel Money Card features on NetBank and the app between 4:00am - 6:00am AEST.

Ceba and Messaging

Ceba and Messaging will be undergoing maintenance between 3:00am - 6:00am AEST.

The platform may not function as usual, and you may see unexpected errors during this time if you message us. Where possible, message us before or after the scheduled maintenance period.

If you want to report your lost/stolen card or believe you have been the victim of a fraud or scam during this time, please call us on 13 2221.

Thank you for your patience while we work on our services.

On public holidays, our branches and contact centres may be closed or have limited operating hours.

You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.

Payments scheduled over public holidays are processed on the next business day. Please allow 24 to 48 hours for funds to be received after processing.