Help & support
Make an appointment
No need to wait in a queue, make an appointment for the following services before you go.
Choose an option to book an appointment now or for more information. To confirm, we’ll send you details of your booking and what documents to bring. You can also book and manage your appointment by searching ‘appointments’ in the CommBank app.
Select an option:
Change of plans? You can easily update or cancel your appointment online or by contacting us.
Can we save you a call or visit to a branch?
Ceba can instantly help with day-to-day banking enquiries via the CommBank app. Ceba can help lodge a dispute, lock a lost card or connect you to a specialist by phone or messaging.
Ask Ceba for an instant response to your questions
Simply tap on Help in the CommBank app and ask a question:
- “I don’t recognise a charge” – follow the prompts to investigate or dispute the transaction
- “Lost credit card” – Ceba can help you lock or cancel your card and order a new one
- “Where are my bank statements?”– Ceba can take you there
- “Change my mobile number” – We’ll message you know when it’s updated or if we need more information
- “I’m travelling overseas” – We’ll keep an eye out for any suspicious transactions
