Help & support
Life can be unpredictable, and there may be situations when you’ll need someone you trust, like a family member, friend, or advisor to help manage your finances. For example, you may need support when:
Before you allow someone to manage your banking, you might want to seek legal advice from a specialist like a lawyer or solicitor.
Giving someone access to your accounts can increase your exposure to the risk of financial abuse and fraud, so it’s important to choose someone you trust and review your account access regularly. For more on financial abuse and the signs to look out for, as well as who to contact if you feel you’ve been a victim of financial abuse, view the guides found in Tools & Support.
You can view who has authority over your accounts any time in NetBank by selecting Settings, then Account authorities.
There are several ways to get support with your banking at CommBank. Here’s a quick overview:
An authority document, often prepared by a solicitor, that allows another person to make financial and legal decisions for you.
An authority appointed by a court or tribunal that authorises a nominated person to make financial decisions on behalf of someone who is unable to manage their own affairs. This is also known as an Administration Order.
An authority that allows a trusted person to help with everyday transactions on nominated accounts.
This information is general guidance only.
