Instead of calling

Day-to-day banking in NetBank & the CommBank app

Everyday banking is simple & secure in NetBank & the CommBank app, and at our ATMs. Instead of calling us, you may want to explore these options first.

  • See your everyday account balance
  • Check statements and your transaction history
  • Transfer money to someone or between your accounts
  • Pay bills
  • Update your personal details
  • Activate your card or change your PIN
  • Lock and unlock your credit card or Debit Mastercard
  • Backed by our 100% security guarantee1

Get familiar with NetBank

Explore the CommBank app

ATMs - not just cash machines

  • Check balance
  • Deposit money, instantly
  • Transfer money between accounts
  • Change your card PIN

All of our ATMs have touchscreen technology and are audio-enabled.

Find your nearest ATM


Products, features & tools in CommBank

Start using phone banking

What you'll need:

  1. A touch-tone phone
  2. Your NetBank Client number, account number or card number
  3. Your card numbers (if your question is card-related)
  4. Telephone banking password

You can also use your 4-digit CommBank app PIN if you're calling from a phone number that's linked to your account.

Accessible to all:

For more info, visit the National Relay Service

Keep in mind

  • Call charges may apply
  • Our wait times vary depending on when you call – we may offer to call you back, instead of keeping you on hold
  • You can get answers quickly by chatting to Ceba in NetBank & the CommBank app or in CommBank Support

Phone numbers
& call options

General enquiries

Call 13 2221 - 6am to 10pm (+61 2 9999 3283* from overseas).

Urgent enquiries

Call us 24/7 on 13 2221 (+61 2 9999 3283* from overseas) about:

  • Lost or stolen cards
  • International callers
  • Transaction disputes
  • Password resets
  • Travel Money Card enquiries
  • Platinum and diamond card enquiries

Specialist enquiries

We have teams who are specialists in business banking, insurance, home loans, CommSec and can help with your specific enquiries. Each team has its own dedicated phone number.

Here are the numbers to call

Call options

  • Press 1 for self-service banking, then:
    • 1 for balance & transaction history
    • 2 for transfers & BPAY payments
    • 3 for foreign exchange rates
    • 4 for card activation or PIN set up
    • 5 to change your phone banking password
    • 0 for all other enquiries, or to set up your phone banking password
  • Press 2 to report lost or stolen cards or transactions you don’t recognise, for security enquiries or to follow up on an existing dispute case
  • Press 3 for new products, then:
    • 1 for credit card applications
    • 2 for transaction or savings accounts
    • 3 for personal loans, car loans or overdrafts
    • 4 for home loans
    • 5 for insurance products
    • 0 for any other products
  • Press 4 for anything else, then:

Overseas support

We can help you before you travel overseas and if the unexpected happens while you’re away.

Discover more about our overseas support

Things you should know

1 Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you protect how you access your accounts and tell us if something is wrong. Tell me more

2 When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our number. Not all overseas telephone providers support access to 13 numbers.

*When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our reverse charges number +61 2 9999 3283.

The advice on this website has been prepared without considering your objectives, financial situation or needs.  Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF 68KB).

Terms and conditions for Electronic Banking (PDF 244KB) are available here or from any branch of the Commonwealth Bank.

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