Affected by the floods?

You may be eligible for our Emergency Assistance. We can also help you get back on track if you're experiencing financial hardship. 

Emergency Assistance

Supporting our customers & communities

Emergency Assistance

Special arrangements are put in place to provide support to our customers in times of need.

CommBank's Emergency Assistance is available to customers and businesses affected by bushfires, floods and storms. It includes customised assistance such as loan restructuring and waiving of selected fees and charges.

Support for those impacted by the 2019-20 bushfires

The 2019-20 bushfires affected many Australian individuals, businesses and communities. 

Thanks to CanGive you can see how our customers and CommBank were there for those Australians and how their donations helped impacted communities

Firefights join hands

Preparing for a natural disaster

Bushfire smoke

Bushfires

Bushfires can have devastating impacts on your personal and financial situation. 

Preparing your home and car for a bushfire can reduce damage by minimising the spread of fire through debris, trees and shrubs.  

Understanding the inclusions and exclusions of your insurance cover upfront can help you if you need to make a claim.

Moneysmart provides tips and home insurance options available for bushfires. Check if your insurance cover is adequate.

See support available from the National Bushfire Recovery Agency.

Floodwaters in an Australian town

Floods

If you live in an area prone to flooding, preparing your home and car in advance can reduce the amount of damage to your belongings. Having an evacuation plan and knowing what to take will help if your home becomes unsafe.

The National Drought and North Queensland Flood Response and Recovery Agency provide information on regional assistance and community outreach, along with featured news and Twitter updates.

Moneysmart provides tips and home insurance options available for flood. Check if your insurance cover is adequate.

HealthDirect have compiled a list of common health risks and hazards, and advice on how to avoid them.

NSW Health provides guidance on how to maintain your health during and after floods.

Drought

Drought is a devastating weather event that affects whole communities, especially in regional Australia, causing extreme weather conditions and financial hardship.

If you’re a farmer, a business or member of the community in a drought declared area, there are a range of drought support measures available for you to access during this difficult time.

Cyclone brewing in the country

Cyclones

Cyclones can strike quickly and intensify fast, causing flooding, high winds, and storms. Preparing your home in advance for potential damage is important, particularly if you live in a cyclone prone area. 

Having a plan and an emergency kit ready to go will give you time to get to a safer location quickly. 

Here's how you can prepare your home and car for a cyclone

Storms

Damaging storms can occur unexpectedly in Australia and cause extreme weather conditions, so it’s important to be prepared. Storms may cause damage to your home or car from lightening, strong winds and hail. Keeping your property well-maintained can help reduce potential damage during a storm.

Tips on how to prepare your home for a storm

Moneysmart provides tips and home insurance options available for storms. Check if your insurance cover is adequate. 

NSW Health provides guidance on how to maintain your health during and after storms.

What to do if your property is impacted by floods or storms

  • We know insurance might be the last thing on your mind while your home and its contents are under threat from or getting damaged by extreme storms or floods. But taking the following steps as soon as you can should help make any claims easier later down the track.

    • Only return to your property once emergency services have given the go-ahead
    • If water has entered your property, don't turn on your electricity until it’s been inspected by an electrician
    • Contact your insurer as soon as possible to lodge a claim and seek guidance on the claims process
    • You can start cleaning up, but first take pictures or videos of damage to your property and possessions as evidence for your claim
    • Keep samples of materials and fabrics to show your insurance assessor
    • Remove water-damaged goods from your property that might pose a health risk, such as saturated carpets and soft furnishings
    • Make a list of each item damaged and include a detailed description, such as brand, model and serial number if possible
    • Store damaged or destroyed items somewhere safe
    • Speak to your insurer before you attempt or authorise any building work, including emergency repairs, and ask us for permission in writing. Your policy may not cover unauthorised work
    • Don’t throw away any goods that could be salvaged or repaired
    • Let your insurer know if your property’s roof has been damaged – they will arrange emergency works to minimise any hazards and prevent further damage. This may include isolating damaged solar panels or electrical circuits and installing a roof tarp
    • If you're a CommBank customer, don’t worry if you can’t find your insurance papers – we have electronic records and need only your name and address*.

Are you experiencing financial hardship?

We're here to help support you and your family

Get help

CommBank Flood Relief Grants

The CommBank Flood Relief Fund can support communities with grants of up to $10,000 for eligible not-for-profit and community organisations directly impacted by the floods or directly supporting relief, recovery and resilience efforts. 

Visit our flood relief page for more information about the grants, eligibility, and how to apply, or our benefits finder for other support you may be eligible for.

Flood Relief Grants

flood road

Helpful resources

There may be a number of support options available to help you recover from the impacts of a natural disaster. Check out your insurance cover, explore support provided by government agencies or get in touch with us. 

Home insurance

Home insurance offers protection against loss or damage to your building and contents caused by natural disasters – but there are some things it doesn’t cover. Review your policy to understand whether your cover still suits your insurance needs.

Keeping your home and appliances in good condition and well maintained can help prevent damage and unexpected costs. Be prepared with these home maintenance tips.

Most of us have experienced a power outage for a few hours. Make sure you’re ready in case a natural disaster causes your power to be out for days.

Getting back on your feet

If you need help getting back on your feet financially, we can help with guidance and support.

Download or take a look at our checklist for recovering from a financial setback

Things you should know