Help & support
You will receive instant confirmation when you lodge a claim online in the My Claims Portal (accessible through NetBank or the CommBank app).
The Claims team will contact you to advise the next steps for your claim.
Alternatively, or for emergency claims, call 13 1361 anytime or +61 2 8527 5217 if you’re overseas.
You will receive instant confirmation when you lodge a claim online in the My Claims Portal (accessible through NetBank or the CommBank app).
The Claims team will contact you to advise the next steps for your claim.
Alternatively, or for emergency claims, call 13 1361 anytime or +61 2 8527 5217 if you’re overseas.
Lodge a claim online by logging on to the PetSure Pet Portal, upload your documents and submit your claim. Or call 1300 913 575 Monday – Friday, 8am – 8pm (Sydney/Melbourne time).
If you've activated your Included Travel Insurance with your Gold, Platinum, Diamond, Smart or Ultimate credit card or World Debit Mastercard, you can make a claim online or over the phone.
If you've purchased your own tailored insurance plan with CommBank, you can claim online or over the phone.
AIA Health's Member Service teams are here to help you with questions and claims enquiries. Call 1800 943 010 9am - 6pm, Mon - Fri (Sydney/Melbourne time).
AIA Australia's Claims Teams are here to guide you through the lodgement process.
For Priority Protection (Life Cover, Income Protection, Total and Permanent Disablement or Crisis Recovery cover) provided by AIA Australia call 1800 333 613 or email [email protected]
For Life Insurance and Income Protection provided by AIA Australia or MyWay Life call 1800 491 588 or email [email protected]
In the unfortunate event you or your family ever need to make a claim, it’s important you call AIA Australia on 13 3982 or email [email protected] as soon as possible after the claim event occurs.
Call 13 1056 or email [email protected] to notify AIA of your claim immediately. A Case Manager will talk through your situation and let you know what information we may need.
For Loan Protection Insurance, call 13 3982 between 9am and 5pm, Sydney time, Monday to Friday, or email [email protected]
Where possible, your claim will be processed over the phone. Otherwise, the claims team will send you a claim form and a letter explaining what supporting evidence is required to assess your claim.
Home Insurance, Landlord Insurance and Car Insurance are provided by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is the insurer of these general insurance products. Hollard is not part of the CBA Group. CBA does not guarantee the obligations or performance of Hollard or the products Hollard offers. Neither CBA, nor any of its related bodies corporate accepts liability or guarantees payment of any claim or benefit in respect of these general insurance products issued by Hollard. CBA may be paid a commission if Hollard issues you with a Home, Landlord and/or Car Insurance policy. Details are provided in the Financial Services Guide (FSG) by clicking on the link, or by calling 13 1361 for a paper copy.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination.
