CommBank service updates

Tuesday 25 November 2025

Ceba & Messaging will be undergoing maintenance between 2:00 am and 4:00 am AEDT Tuesday 25 November.

The platform may not function as usual, and you may see unexpected errors during this time if you message us.

Where possible, message us before or after the scheduled maintenance period.

Thank you for being patient during the maintenance period.

If you want to report your lost/stolen card or believe you have been the victim of a fraud or scam during this time, please call us on 13 2221.

On public holidays, our branches and contact centres may be closed or have limited operating hours. 

You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.