Townsville Flood Update  

Friday, 8 February 2019

An update on our services

Banking via NetBank and the CommBank App remains available for our customers.

Thuringowa branch and ATM remain closed this morning due to technical issues. 

Townsville Citipoint, Aitkenvale and Castletown branches are open today, with basic operations available to customers. This includes providing access to emergency cash and the Commonwealth Bank Emergency Assistance Package.

CommInsure Claims advice is also available.

We continue to assess the safety and security of our branches and will provide further updates to branch opening hours here at www.commbank.com.au/info

The following table lists current ATM availability in the Townsville area.

NAME

LOCATION

STATUS

TOWNSVILLE

Branch

Open

TOWNSVILLE

Branch

Open

FLINDERS ST TOWNSVILLE

Non-branch

Closed

NORTH WARD SHOP VILLGE

Non-branch

Open

CASTLETOWN

Branch

Open

CASTLETOWN

Branch

Open

GARBUTT CENTRAL

Non-branch

Closed

AITKENVALE

Branch

Open

AITKENVALE

Branch

Open

AITKENVALE

Branch

Open

THURINGOWA CENTRAL

Branch

Closed

WILLOWS SHOPPING CTR

Non-branch

Open

HERMIT PARK SHOP CTR

Non-branch

Closed

JAMES COOK UNIVERSITY

Non-branch

Open

ANNANDALE CENTRAL

Non-branch

Open

STOCKLAND TOWNSVILLE

Non-branch

Closed

THURINGOWA CENTRAL

Branch

Closed

STOCKLAND NORTH SHORE

Non-branch

Closed

PARKSIDE PLAZA

Non-branch

Closed

 

Thursday, 7 February 2019

10:45am Update

Thuringowa branch and ATM are currently closed due to technical issues. Technicians are currently on site. We’ll advise as soon as they reopen.

 

An update on our services

Banking via NetBank and the CommBank App remains available for our customers.

All Townsville branches (Townsville Citipoint, Aitkenvale, Castletown and Thuringowa) are open today, with basic operations available to customers. This includes providing access to emergency cash and the Commonwealth Bank Emergency Assistance Package.  

CommInsure Claims advice is also available.

We continue to assess the safety and security of our branches and will provide further updates to branch opening hours here at www.commbank.com.au/info

 

Wednesday, 6 February 2019

An update on our services

Banking via NetBank and the CommBank App remains available for our customers.

All Townsville branches (Townsville Citipoint, Aitkenvale, Castletown and Thuringowa) are open today, with basic operations available to customers. This includes providing access to emergency cash and the Commonwealth Bank Emergency Assistance Package.  

CommInsure Claims advice is also available.

We continue to assess the safety and security of our branches and will provide further updates to branch opening hours here at www.commbank.com.au/info



Tuesday, 5 February 2019

An update on our services

Banking via NetBank and the CommBank App remains available for our customers.

The Townsville Citipoint and Aitkenvale branches will be open today, with basic operations available to customers. This includes providing access to emergency cash and the Commonwealth Bank Emergency Assistance Package.  

CommInsure Claims advice is also available.

All other CommBank Branches in the Townsville Region remain closed.

We continue to assess the safety and security of our branches and will provide further updates to branch opening hours here at www.commbank.com.au/info

 

Monday, 4 February 2019

3:30pm Update

Important things to know when making a claim:

  • If you need to make a claim on your CommInsure Home & Car policy, the fastest and easiest way is to go online, if you can, via the CommBank app, CommBank or NetBank.
  • Capture photos showing damage to your building and/or contents before you dispose of anything. Particularly items with greater value (i.e.: over $1,000.00).
  • For further information on how to make a claim, click here. Alternatively, call us on 13 2423.

 

11:00am Update

Townsville CitiPoint Branch is now open.  All other CommBank Branches in the Townsville Region remain closed.

It is intended that the Townsville Branch will remain open until 4pm this afternoon or whilst it remains safe for our staff.  Continual assessments regarding the operation of the Branch will be undertaken to ensure the safety of our staff and customers.

The Townsville Branch will have basic operations available to customers.  This includes providing access to emergency cash and the Commonwealth Bank Emergency Assistance Package.  CommInsure Claims advice is also available.

Banking via NetBank and the CommBank App remains available for our customers.

 

Sunday, 3 February 2019
 

Commonwealth Bank is providing support to customers affected by storms and flooding in Townsville and surrounding areas.

 

An update on our services

Banking via NetBank and the CommBank App remains available for our customers. Due to the weather conditions our Commonwealth Bank branches in Townsville are expected to be closed on Monday 4 February. The safety and security of our branches is currently being assessed and we will continue to provide updates to branch opening hours here at www.commbank.com.au/info.

Branch

Address

Monday 4 February 2019

Castletown

 

Castletown Shoppingworld, Cnr Woolcock St & Kings Rd, Hyde Park.

Closed due to weather condition. Please check for updates.

 

Aitkenvale

 

Stockland Townsville, 310 Ross River Rd

Aitkenvale

Closed due to weather conditions. Please check for updates.

 

Thuringowa Central

 

Willows Shopping Centre

Cnr Hervey Range Rd & Thuringowa Dr

Thuringowa Central.

Closed due to weather conditions. Please check for updates.

 

 

CBA Emergency Assistance Package

Commonwealth Bank has activated its emergency assistance package for customers and businesses.

We understand that each customer will have different needs and we encourage our affected customers to discuss their individual circumstances with us by phoning 1300 720 814.

Special arrangements are in place to provide support to our Commonwealth Bank and CommInsure customers should they need it, and our staff are ready to assist them with any financial concerns or enquiries.

As part of our Emergency Assistance Package, we can discuss a range of options, including:

  • Emergency accommodation assistance for CommInsure customers whose homes have been damaged.
  • Expediting claims for CommInsure customers seeking help through their home, contents and motor vehicle insurance.
  • Assistance for Commonwealth Bank home loan, credit card and personal loan customers who are affected and may experience difficulties because of this.
  • Considering requests for additional loans including emergency credit limit increases (subject to credit approval).
  • Loan restructuring for business customers with existing loans.
  • Waiving fees for temporary and damaged merchant EFTPOS terminals, as well as merchant fees until trading recommences.
  • Waiving charges and notice periods for affected customers wishing to access term deposits ahead of the maturity date.
  • Waiving other selected fees and charges.

 

Additional Information