Important information for PayID customers  

CommBank takes the security of your information very seriously.

We are aware that a number of customer Pay ID’s and the associated identifier (customer name) have been accessed through another financial institution. We want to reassure you that no financial details or other customer passwords were exposed however, the data disclosed may be used as part of scams and phishing attempts.

While this incident affects a small number of accounts, we are encouraging all customers to be extra vigilant to protect your information and be aware of scams and phishing attempts.

We will begin contacting affected customers shortly and we have increased security monitoring over their accounts.

Please be aware that the ability to translate from Pay ID to the associated identifier (e.g. customer name) is an intentional feature of PayID. 

If you have any concerns we encourage you to visit SMS and Phishing scams or contact us on 13 2221.