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CommBank service updates

The latest on planned maintenance, system issues and events affecting customers, including online banking, payments and merchant terminals.

CommBank app and NetBank

CommBank app and NetBank
21 August 2026 - 1:00pm AEST

An earlier issue where the CommBank app and NetBank was unavailable for some customers has been resolved.

Customers may have received an email notification that 'Your mobile device has been removed from the CommBank app.' If you are now able to log onto the CommBank app, you do not need to take any further action.

We apologise and appreciate your patience.

Public holiday service availability

On public holidays, our branches and contact centres may be closed or have limited operating hours.

You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.

Payments scheduled over public holidays are processed on the next business day. Please allow 24 to 48 hours for funds to be received after processing.

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