Help & support
Want to lodge an insurance claim without waiting on the phone?
Now you can.
Simply log into NetBank or the CommBank app where you can easily lodge, resume or update an existing claim online using My Claims Portal.
Lodge a claim 24/7 via NetBank in My Claims Portal and receive instant confirmation of your lodgement.
Review what information and documentation is required before lodging your claim.
You can save a draft and resume your claim to lodge at a later date.
Review all your car and home insurance claims in My Claims Portal.
Only valid for claims made after 15 December 2023.
Via NetBank
Via the CommBank app
You’ll receive instant confirmation that your claim has been lodged and be advised of next steps.
You can continue to call Hollard on 13 1361 anytime or +61 2 8527 5217 if you’re overseas.
The claims process differs based on the type of claim and the event that has occurred.
Hollard will aim to contact you within two business days via email or phone.
Please call Hollard on 13 1361 if you need emergency assistance, or call triple zero (000) immediately if you’re in a life-threatening situation.
Claims are marked as Draft, Open, or Closed and can be viewed in the Claims section of My Claims Portal.
You can navigate to this section by clicking on the logo at the top left of the page.
If a claim is marked as Draft, you’ll need to enter more information and submit your claim so it can be actioned by a member of Hollard’s Claims Team.
If a claim is marked as Open, you can view information about the claim and its progress including:
Please note, Hollard will contact you via email or phone if further information is required to process your claim.
You can continue to call Hollard on 13 1361 (or +61 2 8527 5217 if overseas) for any assistance with lodging a claim.
The old claims form will no longer be available.
Please use My Claims Portal or call Hollard on 13 1361.
Home Insurance and Car Insurance are provided and issued by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is not part of the CBA Group. CBA and its related entities do not sell, issue or guarantee the obligations or performance of Hollard or the products Hollard offers and these insurance products do not represent a deposit with or liability of either CBA or any of its related bodies corporate. If you purchase a Home Insurance and/or Car Insurance policy, CBA is paid a commission which is a percentage of your premium.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination available here.
