Home & car insurance

Home insurance

Lodge your claim online and get instant confirmation. We’ll contact you via email by the next business day to advise next steps and if any further information is required to assess your claim. Alternatively call us on 13 2423.

Claim online

Car insurance

You can make a claim online and we’ll get back to you the next business day. For emergency claims, call us on 13 2423.

Claim online

Travel insurance

Included Travel Insurance

If you've activated your Included Travel Insurance with your Gold, Platinum or Diamond credit card or World Debit Mastercard, you can make a claim online or over the phone.

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Travel Insurance

If you've purchased your own tailored insurance plan with CommBank, you can claim online or over the phone. 

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Health Insurance

Health Insurance provided by AIA Health

AIA Health's Member Service teams are here to help you with questions and claims enquiries. Call 1800 943 010 8am - 6pm, Mon - Fri (Sydney/Melbourne time).

Log on to AIA Health Member Services Portal

Life insurance

Life Insurance and Income Protection provided by AIA Australia

AIA Australia's Claims Team is here to guide you through the lodgement process.

Call AIA on 1800 491 588.

Simple Life

In the unfortunate event you or your family ever need to make a claim, it’s important you call us on 13 3982 as soon as possible after the claim event occurs.

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Tailored life

Call 13 1056 to notify us of your claim immediately. A Case Manager will talk through your situation and let you know what information we may need. 

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Credit card & loan protection insurance

For CreditCard Plus and Loan Protection Insurance, call 13 3982 between 8am and 5pm, Sydney time, Monday to Friday.

Where possible, your claim will be processed over the phone. Otherwise, the claims team will send you a claim form and a letter explaining what supporting evidence is required to assess your claim.

CreditCard Plus Insurance 

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Loan Protection Insurance

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