Q. I’ve submitted the background checks – what are the next steps?
Once you've submitted your consent and required documentation, there’s a 20 business day turnaround time for the background checks to be completed.
In some circumstances, Fit2Work or Sterling RISQ may reach out to you via email, SMS or phone call for additional information. This may occur in the days following your online submission. Ensure you provide the additional information as soon as possible to avoid any delays to your background check and start date.
Once background checks are completed, CommBank’s Probity Operations team will conduct a final review and send you a confirmation email once your background check process has been approved. Background checks must be completed and approved prior to your intended start date with the Group.