Easy English documents

You can now access Easy English versions of the following documents:

Note: The [tagged] version is optimised to be used with a screen reader

  1. How to use NetBank (PDF)
    This book is about how to use NetBank. NetBank is a website to bank online.
  2. How to use the CommBank app (PDF)
    This book is about the CommBank app. The CommBank app lets you bank on your phone.
  3. Support services (PDF)
    This book is about Commonwealth Bank support services.
  4. Financial difficulty (PDF)
    This book is tells you where to get help for financial difficulty. Financial difficulty means money problems.
  5. Help from an interpreter (PDF)
    This book is about how to get help from an interpreter. An interpreter is a person who can speak your language and help you understand us.
  6. Banking in Australia (PDF)
    This book is about banking in Australia.
  7. Low-cost banking (PDF)
    This book is about an everyday bank account with low fees for people with a concession card and low cost banking.
  8. Scams and fraud (PDF)
    This book is about scams and fraud. Scams and fraud are when someone tries to trick you to give away your money or personal details.
  9. Financial abuse (PDF)
    This book is about financial abuse. Financial abuse means someone uses your money when you do not want them to.
  10. Elder Financial abuse (PDF)
    This book is about elder financial abuse. Elder financial abuse is financial abuse that happens to older people. Financial abuse means someone uses your money when you do not want them to.
  11. Serious illness - plan ahead (PDF)
    This book is about how to plan ahead in case you get very sick. Very sick might mean you have a serious health condition or a serious illness.
  12. Serious illness - getting support (PDF)
    This book is about your support team. Your support team includes people to help manage your money if you are very sick. Very sick might mean you have a serious health condition or a serious illness.
  13. Serious illness - after diagnosis (PDF)
    This book says what you can do if you are very sick. Very sick might mean you have a serious health condition or a serious illness. 
  14. Customer complaint guide (PDF)
    This book is about what to do if you have a complaint. A complaint is when you are not happy about the bank’s products or the service you receive and tell us the reason why.

 

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What is Easy English?

  • Easy English is a style of writing that has been developed to provide understandable and concise information for people with low English literacy. Many people find it hard to read and understand everyday written information. Easy English is similar to plain language in that it’s concise and easy to understand, but it also follows specific grammatical rules and includes images to support key messages.

    Each Easy English document will:

    • Explain one idea per sentence
    • Use basic language and grammar
    • Use subheadings, bullet points and white space to break up text
    • Use a simple font, layout and design
    • Select images that are easily understood and add meaning to the text

    Discover more about Easy English at Scope's website

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