Dealing with life changing events 

Coronavirus support

You can count on CommBank in uncertain times. We continue to serve our customers and to support the economy. In the current uncertainty surrounding coronavirus, the financial and personal wellbeing of our customers and people remains our priority.

See the latest coronavirus support

Affected by a natural disaster

Affected by a natural disaster like a bushfire, flood or storm? Special arrangements are put in place to provide support to you if you’re a CommBank or CommInsure customer.

Discover more about our Emergency Assistance Package

CommBank Bushfire Support

Recently lost a loved one

Losing a loved one is one of the hardest things you can go through. As you’re dealing with different emotions financial decisions can seem overwhelming, we’re here to assist.

Discover how we can help

A mother playing with her kids

Home Loan Compassionate Care

Home Loan Compassionate Care is complimentary protection for your eligible Owner Occupied home loan that helps support you by paying your home loan repayments for around 12 months if you, your spouse or dependant passes away or is medically certified with a terminal illness. Loan and age eligibility requirements and other limitations and exclusions may apply.

Read more about Home Loan Compassionate Care

Going through separation or divorce

Going through a divorce or separation often means coping with a variety of emotions and your finances are the last thing on your mind. We’ve developed a financial checklist to help you during this unsettling time.

Read the checklist

Everyone deserves to be safe from abuse

What's financial abuse?

Financial Abuse occurs when a person controls another person’s access to money. This can diminish your ability to support yourself. And may also impact your safety if you decide to leave.

Keeping older people safe from financial abuse

Elder financial abuse can take many forms and can happen to anyone. It can involve repeated or one-off actions, threats or even a lack of action. 

Safe & Savvy

Safe & Savvy is a guide to avoid abuse, scams and fraud. The guide we've created contains information, resources and practical activities to assist you to better understand and prevent elder financial abuse for you and your loved ones.  

Download the guide

A child and her grandmother

Recognise and Recover

A comprehensive guide designed to help identify and support customers experiencing financial abuse. In it, you’ll find information about financial abuse, strategies for recognising financial abuse and direction to resources that may be helpful to support your recovery.

It may also help you to have a conversation with someone who you think might be in a financially abusive relationship.

Read more about Recognise and Recover

Download the guide summary

Domestic & Family Violence

Financial abuse in the context of domestic and family violence (domestic and financial abuse) is a serious and widespread problem affecting people in communities across Australia.

If you find yourself in need of support we can provide you with assistance and help to strengthen your financial independence, manage your finances and re-build for the future. 

Discover how we can help

Read more about our commitment to those affected by domestic and financial abuse

Read more about the impact of the coronavirus on domestic and family violence

Difficulty managing your finances?

We’re here to assist with information, options and support 

If the unexpected happens and you’re behind in your payments, don’t hesitate to give us a call or get in touch via NetBank. We’re here to work with you and provide you with support to get back on track.

Discover how we can help

Find rebates and benefits

You could be missing out on benefits, rebates and concession payments – that’s money that could help you pay for everyday expenses. It may be a car registration rebate, money off a bill, help with kid’s school activities – and more. Collectively your benefits could add up to a sizable saving.

Discover how we can look for benefits that you could be eligible for

Gambling support service 

Our Gambling Support Service has been designed to provide you with greater support and tools to manage what you spend on gambling. This also includes our gambling and cash block.

Discover more about our gambling support service

Managing money day-to-day & preparing for the unexpected

Work out a budget that works for you

A budget or money plan can help you stay on top of your bills and even start to plan for the future. We have tools, guides & support to get you started and help you stay on track.

Set a savings goal

Whether you have a savings goal in mind or want to build a buffer for those ‘just in case’ moments, Goal Tracker in the CommBank app helps you set and reach your goals. Our savings calculator may help too. 

You can also Lock block and limit your CommBank credit card and Lock your debit card for added security.  It can also help you manage your spending and stick to your savings goal.

Stay in control of your money

We can help you keep track of your spending.

  • Transaction Notifications - Turn Transaction Notifications on in the CommBank app, and when you pay using your CommBank debit or credit card, we'll let you know straight away that a payments been made. This will also happen when you receive money into your everyday account
  • Spend Tracker can help you stay on track with your debit and credit card spending from the CommBank app
  • Cash Flow View gives you the complete picture of your finances, your income, your spending and your saving habits in the CommBank app


Understand your financial situation

We can work with you to make sense of your finances and build confidence to make sound money decisions.

For women, financial wellbeing can be more challenging to achieve than for men for a range of societal reasons. We’ve developed a guide for women of all ages, life stages and backgrounds to help them to build their independence and become financially secure.  It also contains useful information for partners and families. Read our women’s financial wellbeing guide

Inclusive & accessible to all

We strive to provide equal access and support across all our services. We're committed to working with people to deliver the best possible solutions and consistent experiences for all our customers. 

Read our A&I inclusion plan

Read documents in Easy English about our support and services

Find out how to use our ATM accessibility features

Download our ATM Audio Users' Guide

Download our guide for ATM users with low vision

Telephone Banking - accessible to all:

For more info, visit the National Relay Service

Indigenous Customer Assistance Line

We’re committed to strengthening relationships with customers in remote Aboriginal and Torres Strait Islander communities. We have a specialised team that provides banking assistance to remote indigenous CommBank customers. Contact them on 1800 700 682 between 9am to 5:30pm Mon-Fri (Sydney/ Melbourne time)

Donna using ATM

CommBank Secure - keeping accounts & info secure

Protecting you is our priority

Keeping your accounts safe is our focus. That’s why we have a range of products, services and features that help protect you from fraud 24/7.

Discover more about keeping your accounts safe

Fraud prevention technology

We use the latest technology to intervene when it matters. From measurement tools in the CommBank app to advanced analytics that recognise patterns in your banking. 

Spotting & protecting against scams

From strange looking emails and text messages, to suspicious phone calls. We explain how to spot a scam and report it.

 Tell me more about spotting & reporting scams

New to Australia?

While the Australian banking system is one of the safest and most stable around, there may be a few differences from your country's banking system.

Want to know about banking in Australia? To help make things a little easier, here is a quick summary of how banking works in Australia.

Or you can download and print our banking in Australia guide.

Do you need access to an interpreter?

Commonwealth Bank offers all customers access to a free interpreter service through Translating and Interpreter Services (TIS). This can be arranged in branch or over the phone. Ask a member of staff to arrange this for you at the beginning of your conversation. 

Listening & supporting you


If we've done something wrong, or you're not satisfied in any way, it's important we hear about it so we can make things right.

We'll take your complaint seriously, work with you to address your complaint quickly and aim to find a resolution that's fair. Here’s how to raise a complaint with us.

We can help

Emergency Assistance

Immediate financial relief may be available for customers impacted by natural disasters or major events.

Call 1300 720 814 between 8am – 9pm Mon-Fri and 9am – 2pm Sat (Sydney/ Melbourne time)

CommBank Indigenous Customer Assistance Line

A specialised team that provides banking assistance to remote indigenous CommBank customers.

Call 1800 700 682 between 9am to 5:30pm Mon-Fri (Sydney/ Melbourne time)

Domestic and Family Violence

As a CommBank customer, you can access our domestic & family violence assistance. Our specialist Community Wellbeing team has been established to assist customers experiencing vulnerability, including domestic and financial abuse, and problem gambling.

You can call a Community Wellbeing specialist on 1800 223 387 between 8am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).

Business Financial Assistance team

For customers with business loans or lines of credit, if you're behind on your repayments.

Call us 24/7 on 13 26 07

Estate Settlement and Support

Assists in the settlement of deceased estates.

Call 1800 686 153 between 8:30am - 5pm Mon – Fri (Sydney/ Melbourne time)

External Support Services

We know that finding the information and support you need can be a challenge. So how do you make sense of it, and find more information? This page offers you the contact details for key external support organisations and resources.

See contact details for support services