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On The Record

An update on intermittent systems issues

An update on intermittent systems issues

We’re sorry that some customers experienced intermittent issues with our systems yesterday. Our teams have worked non-stop to fix the problem and NetBank, CommBank app and CommBiz services are restored.

We can also confirm credit card payments and transfers have been processed and customers will start to see these reflected in their accounts.

We assess any fees charged during an outage on a case by case basis and determine how to help customers who have been disadvantaged. We sincerely apologise for the inconvenience and would like to thank customers for their patience.