CommInsure has launched an industry-leading end-to-end digital claims service for its group life and super fund partners to take the strain out of lodging claims and to guide members through their claim journey.
CommInsure designed the digital claims interface with fund members using the latest ‘design-thinking’ techniques and leveraging the latest digital know-how.
CommInsure’s Head of Life Product Pricing and Strategy, Frank Crapis, said: “We listened closely to fund members during the design and development, and we tested each prototype with members.
“The result is a user-friendly digital claims facility that guides members through lodging a claim, and then shows them exactly where they are in their claim journey.”
Mr Crapis said CommInsure will work with all of its group life and super fund clients to determine how to best deliver the claim service to their members.
“Super funds are very focused on engaging with their members and, as their insurance partner, CommInsure has created an engaging experience that helps members fulfil their insurance needs.”