Today, on the International Day of People with Disability, Commonwealth Bank has launched its Accessibility and Inclusion Plan for 2021- 2023, developed in conjunction with the Australian Network on Disability and a range of industry-leading experts.
The new plan outlines the key improvements that have been made in regards to accessing banking and financial services for people living with a disability, people in remote areas, older Australians, and multicultural communities.
Data from the Australian Institute of Health and Welfare revealed approximately one in five Australians has a disability. Every day, those living with a disability are using bank branches, apps, websites, and other channels to manage their finances.
The current health pandemic has brought with it an entirely new set of barriers to accessible banking across the country.
For example, many Australians who are blind or have low vision have been unable to access the visual markers many businesses are using to enforce social distancing restrictions.