Commonwealth Bank is providing its Emergency Assistance to customers and businesses in Queensland flood-affected areas.

Today’s announcement follows the bank’s activation of Emergency Assistance to New South Wales flood-affected customers on Saturday last week.

Retail Banking Services Group Executive, Angus Sullivan, said: “Our thoughts are with everyone impacted by the floods across New South Wales and Queensland. We know that events like this can cause a lot of concern for our customers and we want to alleviate some of that worry by delivering a range of support measures.”

We understand that each customer will have different needs and we encourage our affected customers to discuss their individual circumstances by phoning 1800 314 695.  Business customers can also call 1800 314 695 or speak with their dedicated CommBank relationship manager.

Special arrangements are in place to provide support to our Commonwealth Bank and CommInsure customers should they need it, and our staff are ready to assist them with any financial concerns or enquiries.

As part of our Emergency Assistance, we can discuss a range of options, including:

  • Customised payment arrangements for your home loan, credit card or personal loan.
  • Waiving fees and charges.
  • Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval).
  • Waiving fees and notice periods for early access to Term Deposits.
  • Other individual support options may also be available to you.
  • For CommInsure customers, we are able to assist with emergency accommodation if your home has been damaged.
  • We can also expedite claims to CommInsure for customers seeking help through their home and contents insurance.

To access this support please visit us in branch or phone us on 1800 314 695. Further information about our Emergency Assistance is available online at

For emergency help in floods call the State Emergency Service on 132 500. Alternatively, visit, or . In a life-threatening emergency call 000 (triple zero).