“The support provided by the team at Commonwealth Bank has been invaluable and we are fortunate to have a partner who understands what we want to achieve and can get behind us as we work towards our business goals.”
Mr Williams, said: “The hospitality industry employs many thousands of Australians. Not only is it vitally important to the broader Australian economy, but it has a huge influence on our collective wellbeing.”
“Businesses such as Howard Smith Wharves were flexible and able to adapt their business model at short notice as customer footfall ebbed and flowed with COVID restrictions.
“We’re now seeing many Queensland businesses experiencing strong trading conditions buoyed by rising business and consumer confidence and, in particular, consumer spending. This was particularly evident in regional Queensland initially and has flowed through the city regions, including Brisbane.”
Mr Williams said we have seen many businesses innovate as they worked through COVID restrictions, discovering better and smarter ways of doing business. One example is the online order App hospitality venues such as Felons Brewery or Mr Percival’s have installed – allowing patrons to be able to socially distance in accordance with the new venue requirements and no longer queue for food and drinks.
Also on the agenda for many businesses is investing in data insights and technology such as CommBank iQ and CBA’s x15ventures cloud-based platform, Doshii – to provide greater flexibility and meet a wider range of customer needs.
Mr Williams said: “Doshii is a transformative solution for the hospitality space as it addresses a clear pain point in the hospitality industry. An increasing number of venues are using multiple systems to manage orders from various channels leading to manual handling errors, delays in order preparation, and wrong orders being sent out. Doshii automates this process by integrating these systems seamlessly into a venue’s existing operation.”