Mr Roberts says the recent data breach serves as a timely reminder to stop, check and reject every suspicious message or phone call.
“Most scammers use time-pressure tactics to push you into doing something that you ordinarily would not do. Pause, take your time and consider it. It is fine to hang up and call back that service provider on a customer contact number you can verify on their website, card or a recent statement,” he added.
Mr Roberts recommends CommBank customers take the security check-up in the Accounts & security section of the CommBank app's settings, offering a number of simple ways to protect themselves — for example, activating location-based security, setting notification preferences and reviewing registered devices.
He also suggests people protect their credit score from being defrauded with Credit Savvy’s SavvyShield product, which is backed by the Commonwealth Bank. "It’s a free service that monitors your credit report and allows you to place a ban to stop fraudsters opening up credit under your name,” he said.
The SavvyShield feature is free to use through the Credit Savvy app which can be downloaded in the Apple and Android app stores.
As scams and fraud continue to rise, all Australians should stay alert. CommBank’s systems have not been compromised as a result of the data breach and keeping customers’ accounts and personal information safe remains the Bank’s priority.
“If it is identity fraud which has resulted in unauthorised transactions on your bank account, as long as you have taken basic precautions, we will reimburse you as quickly as possible,” Mr Roberts says of the 100 per cent security guarantee.
Staying safe from scams and fraud
If you think unauthorised activity has occurred then contact your bank as soon as possible.
If you have been compromised CommBank can also refer you to IDCARE, a free government-funded service that provides support to identity crime.
CommBank continues to work closely with the Australian Federal Police and other investigative, government and regulatory authorities to limit the impact of any scams and frauds.
For more information visit: commbank.com.au/safe