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Media Release

Upgrading our digital banking services

Upgrading our digital banking services

We are undertaking a planned upgrade on some of our systems including NetBank and the CommBank app tonight, between Friday 12 July 2019 11:59pm and Saturday 13 July 2019 9:00am AEST.

Some of our products and services will have limited functionality or won’t be available during this time, however customers will still be able to use their CBA debit and credit cards and withdraw money from CBA ATMs. Lower transaction and withdrawal limits may apply.

We understand the upgrade is happening soon after the telecommunications issue on Thursday, 11 July. This planned upgrade is not related.

From time to time we need to upgrade our systems so we can continue to give customers the best banking experience.

During this upgrade the CommBank app and NetBank will be unavailable. This means customers won’t be able to transfer money, use Pay ID or check their balance.

Information about the upgrade and a list of impacted services/products can be found at, our Facebook page and Twitter.