About CommBank’s Next Chapter program

In 2020 Commonwealth Bank extended its support for people impacted by financial abuse with the launch of Next Chapter, a program designed to make it easier for survivors to start their next chapter and achieve long-term financial independence.

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Latest Next Chapter news


Indigenous Australians impacted by financial abuse need greater culturally appropriate support: new research

March 2021

Commonwealth Bank boosts training for employees servicing Indigenous customers; partners with ICAN to deliver financial counselling scholarships to Indigenous Australians. 

Stop It From The Start

CBA reinforces commitment to domestic and family violence victim-survivors

March 2021

The Federal Government has unveiled the third phase of its national campaign to reduce violence against women and their children.

CommBank’s Conscious Inclusion fireside chat

CommBank’s Conscious Inclusion fireside chat

December 2020

Commonwealth Bank (CBA) hosts an online fireside chat, Conscious Inclusion – A Conversation about Prevention, Gender Equality and Domestic and Family Violence, in support of the UN Women’s UNiTE campaign.

Sian Lewis

United we must stand against financial abuse 

December 2020

Since 2015, CommBank has been working closely with a range of DFV community organisations, experts, and academics to address financial abuse and better understand how we can best respond to help victims and survivors. 

Person standing at window

Financial abuse – the hidden epidemic

November 2020

Almost 40 per cent of Australians say they have experienced or know someone who has experienced financial abuse.

Person using phone

New research shows how banks can better address economic and financial abuse

November 2020

Commonwealth Bank partners with UNSW Sydney to shed light on the prevalence, definition and impact of economic and financial abuse.

Offering comfort

CBA pledges new support for people affected by domestic and financial abuse

August 2020

Commonwealth Bank increases its support for victims and survivors of domestic and family violence to help them achieve long-term financial independence.

Offering comfort

CBA and Our Watch provide free domestic violence workplace resources

July 2020

Employers and people managers across the country will be able to access a range of tools and resources to support employees experiencing domestic and family violence.

Person using phone

CBA moves on technology-facilitated abuse

June 2020

A new Acceptable Use Policy makes digital banking safer for customers.