About CommBank’s Next Chapter program

In 2020 Commonwealth Bank extended its support for people impacted by financial abuse with the launch of Next Chapter, a program designed to make it easier for survivors to start their next chapter and achieve long-term financial independence.

Read more

Parent and child

Latest news about Next Chapter


Workplaces help to establish respect: CBA’s Sian Lewis

CommBank’s Group Executive Human Resources, Sian Lewis, joined panellists at the Diversity Council Australia’s Anna McPhee Memorial Oration to disc...
9 June 2022
Next Chapter

Best practice model unveiled to help organisations supporting people impacted by financial abuse

New report reveals service models must consider legal and non-legal needs of victim-survivors of financial abuse.
7 April 2022
Corporate responsibility

CBA helps launch new ad campaign to address violence against women and children

CBA CEO Matt Comyn joined panellists as part of the Federal Government’s unveiling of phase four of its ‘Stop it at the Start’ campaign.
18 March 2022
Next Chapter

CBA shares financial abuse elimination efforts at UN global event

CBA CEO Matt Comyn this morning addressed the UN Global Compact Target Gender Equality live event on the work the bank is doing to support financia...
16 March 2022

CBA reaffirms commitment to stamp out financial abuse

At the Future Women Leadership Summit, CBA CEO, Matt Comyn, spoke about the bank’s determination to ‘stamp out’ financial abuse.
9 March 2022
Next Chapter

Good leaders stay true to who they are

CBA’s Group Executive Human Resources, Sian Lewis, shared her thoughts on leadership with attendees at the recent Future Women Leadership Summit in...
8 March 2022
Next Chapter

CommBank partners with customers to end financial abuse

New research reveals financial abuse cost victims $5.7 billion and the economy $5.2 billion.
24 February 2022
Next Chapter

Urgent need to address evidence gap in disability and financial abuse knowledge

New research has found people living with disability have a potentially higher risk of facing economic and financial abuse in the context of domest...
3 December 2021

World-first digital platform launched to support domestic and family violence victim-survivors

The One Stop One Story Hub pilot will make it easier for victim-survivors to access a holistic range of essential services without needing to retel...
14 October 2021
Next Chapter

CBA introduces new artificial intelligence technology to detect abusive behaviour

A new industry-leading AI model will bolster the Bank’s defence against technology-facilitated abuse.
11 October 2021
Next Chapter

Next Chapter – One Year On

In the twelve months since its launch, the program has reached several milestones in its goal to help domestic and family violence victim-survivors...
2 September 2021

CBA launches new guide to help those with serious illnesses better manage their finances

In a bid to help customers suffering from a serious illness or injury better manage their finances and understand what resources are available to t...
14 July 2021

Indigenous Australians impacted by financial abuse need greater culturally appropriate support: new research

Commonwealth Bank boosts training for employees servicing Indigenous customers; partners with ICAN to deliver financial counselling scholarships to...
25 March 2021
Corporate responsibility

CBA reinforces commitment to domestic and family violence victim-survivors

The Federal Government has unveiled the third phase of its national campaign to reduce violence against women and their children.
11 March 2021

CommBank’s Conscious Inclusion fireside chat

Commonwealth Bank (CBA) hosts an online fireside chat, Conscious Inclusion – A Conversation about Prevention, Gender Equality and Domestic and Fami...
16 December 2020
Next Chapter

United we must stand against financial abuse

Since 2015, CommBank has been working closely with a range of DFV community organisations, experts, and academics to address financial abuse and be...
14 December 2020
Next Chapter

Financial abuse – the hidden epidemic

Almost 40 per cent of Australians say they have experienced or know someone who has experienced financial abuse
27 November 2020
Next Chapter

New research identifies how financial institutions can better address economic and financial abuse

Commonwealth Bank partners with UNSW Sydney to shed light on the prevalence, definition and impact of economic and financial abuse
12 November 2020
Next Chapter

CBA launches Next Chapter with increased support for people impacted by financial abuse

Commonwealth Bank is extending and expanding its support for people impacted by financial abuse.
19 July 2020