About CommBank’s Next Chapter program

In 2020 Commonwealth Bank extended its support for people impacted by financial abuse with the launch of Next Chapter, a program designed to make it easier for survivors to start their next chapter and achieve long-term financial independence.

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Latest news about Next Chapter

Community

World-first digital platform launched to support domestic and family violence victim-survivors

The One Stop One Story Hub pilot will make it easier for victim-survivors to access a holistic range of essential services without needing to retel...
14 October 2021
Next Chapter

CBA introduces new artificial intelligence technology to detect abusive behaviour

A new industry-leading AI model will bolster the Bank’s defence against technology-facilitated abuse.
11 October 2021
Next Chapter

Next Chapter – One Year On

In the twelve months since its launch, the program has reached several milestones in its goal to help domestic and family violence victim-survivors...
2 September 2021
Community

CBA launches new guide to help those with serious illnesses better manage their finances

In a bid to help customers suffering from a serious illness or injury better manage their finances and understand what resources are available to t...
14 July 2021
Community

Indigenous Australians impacted by financial abuse need greater culturally appropriate support: new research

Commonwealth Bank boosts training for employees servicing Indigenous customers; partners with ICAN to deliver financial counselling scholarships to...
25 March 2021
Corporate responsibility

CBA reinforces commitment to domestic and family violence victim-survivors

The Federal Government has unveiled the third phase of its national campaign to reduce violence against women and their children.
11 March 2021
Community

CommBank’s Conscious Inclusion fireside chat

Commonwealth Bank (CBA) hosts an online fireside chat, Conscious Inclusion – A Conversation about Prevention, Gender Equality and Domestic and Fami...
16 December 2020
Next Chapter

United we must stand against financial abuse

Since 2015, CommBank has been working closely with a range of DFV community organisations, experts, and academics to address financial abuse and be...
14 December 2020
Next Chapter

Financial abuse – the hidden epidemic

Almost 40 per cent of Australians say they have experienced or know someone who has experienced financial abuse
27 November 2020
Next Chapter

New research identifies how financial institutions can better address economic and financial abuse

Commonwealth Bank partners with UNSW Sydney to shed light on the prevalence, definition and impact of economic and financial abuse
12 November 2020
Next Chapter

CBA launches Next Chapter with increased support for people impacted by financial abuse

Commonwealth Bank is extending and expanding its support for people impacted by financial abuse.
19 July 2020