About CommBank’s Next Chapter program

In 2020 Commonwealth Bank extended its support for people impacted by financial abuse with the launch of Next Chapter, a program designed to make it easier for survivors to start their next chapter and achieve long-term financial independence.

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Latest news about Next Chapter

Next Chapter

CommBank unveils its inaugural Next Chapter Innovation think tank

CommBank announces its five Next Chapter Innovation partners helping to support the long-term recovery for victim-survivors of financial abuse and ...
8 November 2023
Next Chapter

In a world first, CBA shares its artificial intelligence model to help reduce technology-facilitated abuse

This announcement builds on the bank’s bid to reduce technology-facilitated abuse in light of research1 showing 1 in 4 Australian adults have exper...
8 November 2023
Next Chapter

CBA to launch police referral pilot in NSW to address technology-facilitated abuse

Extending CBA’s support for customers experiencing financial abuse
6 August 2023
Next Chapter

CommBank extends commitment to help end financial abuse

CommBank launches Next Chapter Innovation to support programs for long-term recovery for victim-survivors.
27 July 2023
Next Chapter

Award-winning podcast returns, to ask: Would you notice the red flags of an abusive relationship?

The award-winning podcast There’s No Place Like Home, produced by CommBank in partnership with Future Women, returns for a second season to uncover...
11 July 2023
Brighter magazine

How CommBank Next Chapter is helping to end the devastating consequences of financial abuse

So far the initiative has helped more than 4000 victim-survivors of financial abuse move forward and rebuild their financial independence.
1 July 2023
Education and youth

1 in 4 Aussies over 65 have experienced financial abuse or know someone who has

CommBank Safe & Savvy guide helps older Australians protect themselves from financial abuse and scams, and to plan for the future.
15 June 2023
Brighter magazine

Thread Together: The not-for-profit with a simple premise, but a powerful impact

SubheThis not-for-profit saves clothes destined for landfill and helps women in need.ad
1 May 2023

Rosie Batty explains what it means to have a seat at the table

Sponsored by CommBank's Next Chapter, the Changemakers exhibition in Canberra celebrates women like Rosie Batty who play a pivotal role in shaping ...
2 December 2022
Next Chapter

How we helped one women’s shelter become more sustainable

Commonwealth Bank partnered with Sydney Solar and Batteries and AWISE to help fund the installation of solar and battery at a Sydney women’s shelter.
30 November 2022

CommBank partners with Thread Together to support women escaping domestic and family violence

As part of the UNiTE 16 Days of Activism against Gender-Based Violence campaign, CommBank hosted the launch of a new national program to provide es...
29 November 2022
Next Chapter

Let’s UNiTE to help end financial abuse

To mark the start of the UNiTE 16 Days of Activism against Gender-Based Violence campaign, CommBank hosted a panel discussion exploring the role we...
25 November 2022
Next Chapter

Knowledge gap found on economic and financial abuse of older people

Final report in UNSW and CommBank research series reveals significant barriers to providing support for victim-survivors of elder financial abuse.
15 July 2022
Next Chapter

Exhibiting values of respect and equality

CommBank Next Chapter sponsors MoAD Changemakers exhibition.
13 July 2022

Workplaces help to establish respect: CBA’s Sian Lewis

CommBank’s Group Executive Human Resources, Sian Lewis, joined panellists at the Diversity Council Australia’s Anna McPhee Memorial Oration to disc...
9 June 2022
Next Chapter

Best practice model unveiled to help organisations supporting people impacted by financial abuse

New report reveals service models must consider legal and non-legal needs of victim-survivors of financial abuse.
7 April 2022
Corporate responsibility

CBA helps launch new ad campaign to address violence against women and children

CBA CEO Matt Comyn joined panellists as part of the Federal Government’s unveiling of phase four of its ‘Stop it at the Start’ campaign.
18 March 2022
Next Chapter

CBA shares financial abuse elimination efforts at UN global event

CBA CEO Matt Comyn this morning addressed the UN Global Compact Target Gender Equality live event on the work the bank is doing to support financia...
16 March 2022

CBA reaffirms commitment to stamp out financial abuse

At the Future Women Leadership Summit, CBA CEO, Matt Comyn, spoke about the bank’s determination to ‘stamp out’ financial abuse.
9 March 2022
Next Chapter

Good leaders stay true to who they are

CBA’s Group Executive Human Resources, Sian Lewis, shared her thoughts on leadership with attendees at the recent Future Women Leadership Summit in...
8 March 2022
Next Chapter

CommBank partners with customers to end financial abuse

New research reveals financial abuse cost victims $5.7 billion and the economy $5.2 billion.
24 February 2022
Next Chapter

Urgent need to address evidence gap in disability and financial abuse knowledge

New research has found people living with disability have a potentially higher risk of facing economic and financial abuse in the context of domest...
3 December 2021

World-first digital platform launched to support domestic and family violence victim-survivors

The One Stop One Story Hub pilot will make it easier for victim-survivors to access a holistic range of essential services without needing to retel...
14 October 2021
Next Chapter

CBA introduces new artificial intelligence technology to detect abusive behaviour

A new industry-leading AI model will bolster the Bank’s defence against technology-facilitated abuse.
11 October 2021
Next Chapter

Next Chapter – One Year On

In the twelve months since its launch, the program has reached several milestones in its goal to help domestic and family violence victim-survivors...
2 September 2021

CBA launches new guide to help those with serious illnesses better manage their finances

In a bid to help customers suffering from a serious illness or injury better manage their finances and understand what resources are available to t...
14 July 2021

Indigenous Australians impacted by financial abuse need greater culturally appropriate support: new research

Commonwealth Bank boosts training for employees servicing Indigenous customers; partners with ICAN to deliver financial counselling scholarships to...
25 March 2021
Corporate responsibility

CBA reinforces commitment to domestic and family violence victim-survivors

The Federal Government has unveiled the third phase of its national campaign to reduce violence against women and their children.
11 March 2021

CommBank’s Conscious Inclusion fireside chat

Commonwealth Bank (CBA) hosts an online fireside chat, Conscious Inclusion – A Conversation about Prevention, Gender Equality and Domestic and Fami...
16 December 2020
Next Chapter

United we must stand against financial abuse

Since 2015, CommBank has been working closely with a range of DFV community organisations, experts, and academics to address financial abuse and be...
14 December 2020
Next Chapter

Financial abuse – the hidden epidemic

Almost 40 per cent of Australians say they have experienced or know someone who has experienced financial abuse
27 November 2020
Next Chapter

New research identifies how financial institutions can better address economic and financial abuse

Commonwealth Bank partners with UNSW Sydney to shed light on the prevalence, definition and impact of economic and financial abuse
12 November 2020
Next Chapter

CBA launches Next Chapter with increased support for people impacted by financial abuse

Commonwealth Bank is extending and expanding its support for people impacted by financial abuse.
19 July 2020