CITY OF GOLD COAST TRANSFORMS PAYMENT SERVICE DELIVERY

The City of Gold Coast in partnership with the Commonwealth Bank is transforming the way residents are able to pay their rates and water with the introduction of a new self-service payment kiosk at Elanora and Runaway Bay libraries. 

Made possible by Commonwealth Bank's revolutionary EFTPOS tablet, Albert, the kiosks make paying rates and water notices simple, easy and accessible to Gold Coast residents. 

Gold Coast Deputy Mayor Donna Gates said the City was leading the way by offering the community access to innovative services making it easy for residents to pay their notices at their convenience. 

"This new service will deliver a safe, secure and efficient payment option.  Many customers prefer to pay their notices over the counter so these kiosks give the Gold Coast community, especially our seniors, an alternative option when paying their rates," she said.

"This self-service payment kiosk means people can avoid queuing and walk into either of these two libraries and pay their rates in the space of a few minutes."

Councillor Gates said the Albert device used touch screen technology and made paying notices easy and simple for residents.

"It's fast, safe and secure. Simply scan your printed notice, or key in the notice number, enter the payment amount and follow the prompts. A printed receipt will be available to confirm your payment.  Our friendly library staff are also on hand to assist as necessary."

Leon Allen, Commonwealth Bank’s Managing Director Government, Health, Education and Social Infrastructure said: “We are delighted to provide City of Gold Coast with innovative technology that allows it to develop new ways of providing services to the Gold Coast community.

"Commonwealth Bank is helping to revolutionise service delivery in the government sector by changing the way that communities interact with governments.  We are collaborating with governments of all levels to provide outstanding service delivery to communities through transformative technology, like Albert. 

"City of Gold Coast has embraced the exciting possibilities of Albert to develop different ways of providing and accessing services," Mr Allen said.  

Customers can pay the amount in full or choose to pay by instalments at the kiosks.

The payment kiosk is being offered on a 12 month trial basis and will be assessed at the completion of this period.

A self-service payment kiosk is also being trialled at the Surfers Paradise Customer Service Centre to assist customers especially in peak periods. However residents can still pay their rates at the counter here if they prefer.

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