As one of Australia’s leading bricks and mortar retailer, QBD Books, is on the cusp of opening its 87th retail outlet. Forty head office staff and nine hundred passionate booksellers support its formidable national store network.
Head of Marketing at QBD Books, Margaret Milton, says they’re one of the best in the business, providing loyal customers with a great experience, and supporting writers through its world-class book of the month program, among other initiatives.
QBD Books has been busy revitalising its digital presence to support increased online sales. That included rebuilding its online facilities to meet customers' expectations and exemplify great customer service.
In its effort to securely enhance the customer experience, QBD Books has ‘plugged in’ CommBank’s PowerBoard eCommerce solution. This provided single-point access to switch on a broad array of payment methods like traditional cards, digital wallets, and Buy Now Pay Later options, and supported by fraud management services.