There is no denying 2020 has been a challenging year.
Bushfires ravaged many parts of Australia, while COVID-19 brought the global economy to its knees.
In a podcast with Commonwealth Bank’s Editor-in-Chief Danny John, the bank’s Chief Marketing Officer, Monique Macleod, said customers have looked to the Bank for support throughout these challenging times.
“People have expectations of how we will respond in times like this,” Ms Macleod said.
“People look to us for solutions, for hope, for optimism, as well as a way forward.
“If you think back to when CommBank started in 1911, our purpose was to be the bank for all Australians, a bank for business, and a bank for the country.
“It is important we carry that legacy forward and continue to be there for our customers during these challenging times.”