Help & support
We’re here to help our customers over the phone, digitally and through social media. With all our call centres operating from 7 different locations across Australia, on average we speak with 50,000 customers a day for over 1 million talk hours per year.
Our Customer Care Specialists are often the first port of call for customers, both local and abroad. We handle a wide range of enquiries for a number of different products and services offered across the Group, including: Credit Cards, Savings and Transactions, Netbank, the CommBank App and Complaint Resolution.
Step 2: You’ll be asked to complete an online assessment including a digital interview
Step 3: You’ll get a call from one of our recruiters to answer any questions you may have
Step 4: You’ll be asked to attend an assessment centre (virtual or face to face)
Step 5: Successful candidates will receive news of their offer
Step 6: Before starting you’ll be asked to complete background checks