Help & support
We’re here to help our customers over the phone, digitally and through social media. Our phone-based specialists operate in multiple locations across Australia. Our teams speak with over 50,000 customers a day, that’s over 1 million talk hours per year.
Our Customer Care Specialists are often the first point of contact for customer queries. We handle a wide range of enquiries for a number of different products and services offered across the Group, including Credit Cards, Savings and Transactions, the CommBank app and Complaint Resolution.
We’re here to help our customers over the phone, digitally and through social media. Our phone-based specialists operate in multiple locations across Australia. Our teams speak with over 50,000 customers a day, that’s over 1 million talk hours per year.
Our Customer Care Specialists are often the first point of contact for customer queries. We handle a wide range of enquiries for a number of different products and services offered across the Group, including Credit Cards, Savings and Transactions, the CommBank app and Complaint Resolution.
Office and work from home options and a schedule that fits in with your life? Awesome people and supportive leaders? Build your skills and confidence? Great career opportunities? Yes, yes, yes and yes! All of this while knowing that you’re making a difference to everyday Australian’s lives. We speak to over 10 million customers each year, making their everyday banking needs simple and easy. We work in a flexible environment with opportunities to connect in office, but mostly working from home. We work across a range of opening hours and days to make sure we’re always there for our customers when they need us. We’re a diverse bunch from every corner of Australia, who care for each other as much as we care for our customers.
“I enjoy working in Direct Banking because of the flexibility, culture, and support I get. I speak to a broad variety of customers, from all walks of life and share genuine connections with people every day. It’s what keeps me on the phones. Through my time working here I’ve met some great people and made lifelong friends.
The team and culture here is great. I’m able to work the shifts that work for me and then have a balance of living my life outside of work. You’ll find me boating, fishing, or camping around the Tamar Valley region and East Coast of Tassie. When I’m not outdoors, I’m spending time with my plants – which I find to be a great form of relaxation when I get off work!”
Hannah – Customer Care Specialist
Launceston, TAS
“For me, I love helping people and solving problems. In Direct Banking, I get to do both at once. Customers call for a wide range of enquiries and each call is so unique the job never gets dull. There’s always something new to learn and my mind is constantly engaged.
Having the option to work from home gives me a lot more time to achieve what I need to do outside of my shift hours – for me that’s taking the time to exercise. I enjoy coming into the office every couple of weeks to see my team face to face. It’s that balance that makes the difference.
Working in the Contact Centre can be challenging, however, the thing that we have here is support. I’ve personally thrived in working towards improving my daily performance, learning new things, and keeping up to date with change. We’ve got such a great culture in the team – the continued support and friendships are a big factor of why I enjoy working in Direct Banking.”
Nick – Senior Customer Care Specialist
Newcastle, NSW
“I’ve worked at CommBank for almost 11 years, and most of that has been in the contact centre. Having kids, it’s been a career that works for me and my lifestyle. I’ve had great managers over my time along with some great mentors. All who’ve guided me to become the person I am today. Over the years, I’ve exceeded my own expectations through everything that I’ve learnt and continue to learn.
I’m in a position now where I’m lucky to give back to those around me through educating others and training new staff. It’s great to be able to share my knowledge and talk to people about the great work environment and what CommBank has to offer.”
Faria - Customer Care Specialist
NSW
Step 1:
Step 2: You’ll be asked to complete an online assessment including a digital interview
Step 3: You’ll get a call from one of our recruiters to answer any questions you may have
Step 4: You’ll be asked to attend an assessment centre (virtual or face to face)
Step 5: Successful candidates will receive news of their offer
Step 6: Before starting you’ll be asked to complete background checks
