Our customer service roles are like a box of favourites, there’s something for everyone! Whether you’re a busy bee who craves flexibility or you’re a chatterbox who loves interacting with your community face-to-face.
Explore what suits you best below.
Our customer service roles are like a box of favourites, there’s something for everyone! Whether you’re a busy bee who craves flexibility or you’re a chatterbox who loves interacting with your community face-to-face.
Explore what suits you best below.
We’re here to help our customers over the phone, digitally and through social media. Our phone-based specialists operate in multiple locations across Australia. Our teams speak with over 50,000 customers a day, that’s over 1 million talk hours per year.
Our Customer Care Specialists are often the first point of contact for customer queries. We handle a wide range of enquiries for a number of different products and services offered across the Group, including Credit Cards, Savings and Transactions, the CommBank app and Complaint Resolution.
We’re here to help our customers over the phone, digitally and through social media. Our phone-based specialists operate in multiple locations across Australia. Our teams speak with over 50,000 customers a day, that’s over 1 million talk hours per year.
Our Customer Care Specialists are often the first point of contact for customer queries. We handle a wide range of enquiries for a number of different products and services offered across the Group, including Credit Cards, Savings and Transactions, the CommBank app and Complaint Resolution.
Great offices, remote working options, and a schedule that’s built around you? Awesome people and supportive leaders? Building your skills and confidence? Great career opportunities? Yes, yes, yes and yes! You’ll access these great benefits while making a real difference to the lives of everyday Australians.
We speak to over 10 million customers each year, making their everyday banking needs simple and easy. We work in a flexible environment, mostly from home, but you’ll also have opportunities to connect in the office. Our customers are at the core of what we do, so we work across a range of days and operating hours to make sure we’re there when they need us. We’re a diverse bunch from every corner of Australia, who care for each other as much as we care for our customers.
Our extensive network of branches across Australia offers a range of roles, from tellers, concierges and specialists to branch, area and regional management. For many of our customers we’re the first point of contact for their everyday banking needs. We put the customer at the centre of everything we do, always putting their needs first and doing what’s right. With us, you’ll help customers make the right financial decisions and achieve their dreams.
Our extensive network of branches across Australia offers a range of roles, from tellers, concierges and specialists to branch, area and regional management. For many of our customers we’re the first point of contact for their everyday banking needs. We put the customer at the centre of everything we do, always putting their needs first and doing what’s right. With us, you’ll help customers make the right financial decisions and achieve their dreams.
“I enjoy working in Direct Banking because of the flexibility, culture, and support I get. I speak to a broad variety of customers, from all walks of life and share genuine connections with people every day. It’s what keeps me on the phones. Through my time working here I’ve met some great people and made lifelong friends.
The team and culture here is great. I’m able to work the shifts that work for me and then have a balance of living my life outside of work. You’ll find me boating, fishing, or camping around the Tamar Valley region and East Coast of Tassie. When I’m not outdoors, I’m spending time with my plants – which I find to be a great form of relaxation when I get off work!”
Hannah – Customer Care Specialist
Launceston, TAS
“For me, I love helping people and solving problems. In Direct Banking, I get to do both at once. Customers call for a wide range of enquiries and each call is so unique the job never gets dull. There’s always something new to learn and my mind is constantly engaged.
Having the option to work from home gives me a lot more time to achieve what I need to do outside of my shift hours – for me that’s taking the time to exercise. I enjoy coming into the office every couple of weeks to see my team face to face. It’s that balance that makes the difference.
Working in the Contact Centre can be challenging, however, the thing that we have here is support. I’ve personally thrived in working towards improving my daily performance, learning new things, and keeping up to date with change. We’ve got such a great culture in the team – the continued support and friendships are a big factor of why I enjoy working in Direct Banking.”
Nick – Senior Customer Care Specialist
Newcastle, NSW
“I’ve worked at CommBank for almost 11 years, and most of that has been in the contact centre. Having kids, it’s been a career that works for me and my lifestyle. I’ve had great managers over my time along with some great mentors. All who’ve guided me to become the person I am today. Over the years, I’ve exceeded my own expectations through everything that I’ve learnt and continue to learn.
I’m in a position now where I’m lucky to give back to those around me through educating others and training new staff. It’s great to be able to share my knowledge and talk to people about the great work environment and what CommBank has to offer.”
Faria - Customer Care Specialist
NSW
Step 1: Search and apply now
Step 2: You’ll be asked to complete an online assessment
Step 3: If you are successful in moving to the next round, one of our recruiters will give you a call to answer any questions about the role
Step 4: You’ll be asked to attend an interview or assessment centre (virtual or face-to-face)
Step 5: If you’re successful, we’ll get in touch with your offer
Step 6: If you are offered the role (congrats!), we will need to complete a few background checks. It’s part of our commitment to managing risk for Australia’s largest financial institution, and for our customers.
Step 1: Search and apply now
Step 2: You’ll be asked to complete an online assessment followed by a digital interview
Step 3: We’ll review your application and notify you via email about your progress
Step 4: If our hiring manager thinks you’re a good match, we’ll arrange a formal interview
Step 5: If you’re successful, we’ll give you a call to share feedback and provide your offer
Step 6: If you are offered the role (congrats!), we will need to complete a few background checks. It’s part of our commitment to managing risk for Australia’s largest financial institution, and for our customers.
