About Retail Banking Services

As the public face of CommBank, we deliver a seamless banking experience to more than 10 million personal and small business customers. What we do has a real impact at all stages of people’s lives – whether it’s helping them open their first account, save for a wedding, buy a new home, or plan for retirement.

We offer market-leading products and services, supported by some of the world's best systems and processes. In 2013, we opened more than 2,000 new bank accounts every day, funded more than $60 billion in home loans, and helped more than 21,000 first home buyers secure their own home.

Specialist areas

We are a team of highly engaged and passionate people who support our customers on numerous retail products and services including credit cards, home loans and personal loans. We also have a Collections and Credit Solutions function. We have six contact centres around Australia and are available for our customers via telephone, video conference, online and webchat.

We look after all of our customer products and services, including credit cards, deposits, home loans, superannuation, and travel and international payments.

We offer a range of sales and relationship management professionals, who work in our branches, Premier Banking, International Customer Services and Asian Banking divisions, as well as in Third Party and Mobile Banking. Together we provide our customers with solutions tailored to meet their personal and business needs.

Our team includes Group Sales and Service Support, as well as Retail Bank Transformation. We work closely with our customer engagement teams, and look at ways we can adapt and evolve to support our customers of the future.

We drive the digital experience for more than 14.5 million customers across Australia and the world who rely on us for a seamless banking connection. We are a fast growing team with the opportunity to shape the way Commonwealth Bank serves customers digitally and beyond.

We are responsible for delivering advertising, marketing, public relations, sponsorship, events, and brand communications to our retail customers, business customers and shareholders.

Roles in Retail Banking Services

There are all kinds of career opportunities in Retail Banking Services. Take a look at the following videos to learn more about some of the roles on offer, what key strengths are required, and how you can apply for a position that’s right for you.   

Featured opportunities

Our Campaign Analysts are responsible for deepening our customer relationships through data analytics. With access to the latest tools and technology, Campaign Analysts deliver critical insights that enable us to anticipate and provide for customers' needs.

Our customer service team assists our customers with queries about their banking and helps them to find the right solution to meet their financial needs. Their in-depth understanding of the Group’s offerings enables them to provide advice on additional products and services.

Awards and recognition

WGEA Employer of Choice for Gender Equality

Workplace Gender Equality Agency: Employer of Choice for Gender Equality

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AWEI: Gold employer for LGBTI workplace inclusion

AWEI: Gold employer for LGBTI workplace inclusion

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LinkedIn Top Companies: 4th most in demand employer

LinkedIn Top Companies: 2nd most in demand employer


Job Advisor Coolest Companies: 5th in Finance, 4th in Diversity, 13th in Tech

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