2019 highlights

Man on train platform

Customers

$92 billion

New lending for Australian home buyers

$36 billion

New lending for Australian businesses

1.2 million

New personal transaction accounts opened for customers

$275 million

Changes to fees and charges benefiting customers

Boy running up a sandhill

Community

427,500+

Students provided with financial education (Start Smart)

236

CommBank Foundation community grants

$5.1 billion

Low carbon financing

18,000+

Employee pro bono and volunteering hours

CommBank employee working in a branch

Our people

$5.9 billion

Salaries and superannuation paid to our people

39.1%

Women in leadership roles

25.2 hours

Average hours of training per employee

73.9%

Our people working flexibly

An older couple sitting in a Kombi van parked at a beach

Shareholders

$7.6 billion

Returned to shareholders
as dividends

$3,702

Dividend amount received by average retail shareholder

12.5%

Return on equity (cash basis)

21%

Total shareholder return (1 year)

Our business

Catherine Livingstone

Chairman’s message

“This year, your Board and management team have made significant progress against key governance, accountability, risk and strategic priorities.”

Catherine Livingstone AO
Chairman

Full message

Matt Comyn

CEO’s message

“Over the past year, we have been taking action to deliver a simpler, better bank to ensure we uphold the Bank's legacy and achieve our purpose.”

Matt Comyn
Chief Executive Officer

Full message

Video message

Our purpose

When the Commonwealth Bank of Australia was established in 1911, it was to be a bank for all Australians and all businesses, a bank that would help the economy flourish and people prosper. It was to be a bank of which the nation could be proud. This has always been our purpose: to improve the financial wellbeing of the customers and communities we serve. 

Our business

Commonwealth Bank of Australia is one of Australia’s leading providers of financial services. We serve the needs of more than 17.4 million customers with a focus on retail and commercial banking.

Learn more about our business.

Our strategy

Our strategy is to become a simpler, better bank that delivers balanced and sustainable outcomes for our customers, community, our people and shareholders.

Shopkeepers in discussion

Simplify our business

We are becoming a simpler, more focused bank, fully aligned to meeting the needs of customers in our core markets.

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Banker and client in discussion

Lead in retail and commercial banking

We will continue to invest in our market-leading retail bank and strengthen our commercial banking business.

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Best in digital

We aim to provide the best digital banking experiences globally by making banking simple, smart and secure.

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Delivering balanced and sustainable outcomes

Our performance

Financial performance

Overview of the Bank’s financial performance for the 2019 financial year.

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Non-financial performance

Our environmental, customer, social and governance performance metrics.

Download excel

Climate-related financial disclosures

We disclose our progress, performance and plans in line with the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD).

Learn more

Things you should know

2019 Annual General Meeting

The Bank's 2019 Annual General Meeting will be held on Wednesday, 16 October 2019 at 9:30am (Sydney time) in the Darling Harbour Theatre at the International Convention Centre Sydney, 14 Darling Drive, Sydney, New South Wales. Find out more.