“As the Bank for all Australians, we’ve taken decisive action to support customers, businesses, communities and the nation during one of the most challenging periods we’ve faced. By contributing to economic stability, we also advance the Bank’s long-term success.”
The external operating environment altered materially this year, resulting in rapid and dynamic changes to the risk landscape. The recent strengthening of our risk framework has positioned the Bank well to respond to these risks and support our customers and the community.
We are continuing to improve governance, accountability and risk management. Clearer lines of accountability and stronger risk management practices are improving our ability to meet regulatory and compliance obligations and deliver on the expectations of our customers and the community more broadly.
Our strategy is to become a simpler, better bank that delivers balanced and sustainable outcomes for our customers, community, our people and shareholders. We are building on our strong foundations to drive performance and to position the Bank for long-term success.
Leading in retail banking
More than one in three Australians call the Commonwealth Bank their main financial institution.