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Financial highlights
Non-financial highlights
Our business
Building a brighter future for all
Learn more about how we create value
Chair and CEO message
“Our purpose inspires us to be better for our customers, people and communities, and shows our optimism for the future.”
Paul O’Malley Matt Comyn
Chair Chief Executive Officer
Our approach to corporate governance
Our governance approach is based on accountability, effective delegation and appropriate oversight to support sound decision making.
Managing our risks
Our embedded risk framework, together with a strong culture, empowers our people to take the right risks to deliver better outcomes for our customers and communities.
Strategic priorities
Our strategy to build tomorrow’s bank today for our customers is centred on improving living standards for all Australians, remaining at the centre of our customers’ financial lives and keeping our customers safe.
Helping build Australia’s future economy
Helping the nation prosper and improving living standards for all Australians.
Reimagining customer experiences
Reimagining customer experiences by leading in technology and AI.
Delivering simpler, safer and better banking
Keeping the Bank safe and strong positions us to support customers when needed.
Approach to sustainability
We aim to build a brighter future for all by considering the diverse needs of our stakeholders and delivering balanced, sustainable outcomes over the long term.
Listening to our stakeholders and our materiality assessment
Engaging meaningfully with our stakeholders helps us to better understand and respond to their needs and perspectives.
Customer experience, support and community impact
Remaining committed to being the bank for all Australians by providing excellent experiences, and supporting our customers and communities in all the ways we can.
Engaged and supported workforce
Progressing our culture and engaging our people to continually improve customer experiences and deliver our strategy.
Governance, culture and accountability
Managing our business responsibly to aim to meet our customer and community expectations, and regulatory obligations.
Cyber security, privacy and data management
Improving customer trust in banking by keeping our systems running safely and protecting our customers.
Digitisation, innovation and artificial intelligence
Investing in technology and innovation to deliver seamless, secure and personalised digital experiences.
Climate disclosures
We believe affordable, reliable energy is critical for Australia’s prosperity and future economy. We remain committed to supporting Australia’s transition to net zero by 2050.
Supporting Australia’s energy transition
Affordably decarbonising Australia’s electricity grid is essential for Australia’s economy.
Strategy
Our purpose is to build a brighter future for all, inspiring us to support Australia’s transition to a more prosperous, resilient and sustainable future.
Governance
The Board continues to oversee the assessment of risks and opportunities for the Bank arising from climate change.
Risk
Climate-related risks can have different impacts on our customers, people, communities and the Bank. Our risk approach helps us better understand and manage these impacts for the Bank.
Metrics and targets
Our targets, goals and progress related to our climate strategy, including other environmental metrics, data and reporting.
Appendix
The basis of preparation, reporting boundaries, calculations, methodologies, assumptions and key references used to prepare our climate disclosures.
Our performance
Financial performance
Our financial results for the 2025 financial year reflect our customer-focused franchise and consistent execution of our strategy.
Sustainability performance
To provide transparency for all our stakeholders, we measure and report on a range of customer, environmental, social and governance metrics.
